Senior Field Technician – BESS

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Do you want to work in a Company leader in the renewable energy market? This position is what you are looking for! Join an incredible team in the Top 1 manufacturer!

Field Application Engineer/After-sales Engineer

Role:

The Field Application Engineer/After-sales Engineer is responsible for providing technical support through onsite activities and remote assistance to customers or third-party service partners. The role involves resolving issues related to BESS devices by coordinating with the EU team and HQ team to deliver efficient and satisfactory service to our customers in the EU.

Key Responsibilities:

• Management and technical skills in Field Operations:
• Supervise all field activities, including commissioning, scheduled, preventive, and corrective maintenance.
• Focus on resolving after-sales cases to minimize downtime and optimize fault resolution times, maintaining good relationships with customers and sharing relevant information with the team.
• Monitor and evaluate product performance, collaborating with the monitoring team to analyze BESS device operational data and assess performance, working closely with HQ and the EU Technical Team.
• Identify technical solutions to resolve issues promptly in collaboration with HQ.

Complementary activities:

• Participate as a technician in commissioning, troubleshooting, and routine maintenance activities onsite.
• Support the help desk team with phone assistance and ticket management.

Skill requirements:

• Electrical certification compliant with local laws.
• Proficiency in basic electrical tools operation, such as multimeters and torque wrenches.
• Ability to read electrical diagrams or relevant technical background.
• Minimum 2 years of onsite work experience, including BESS commissioning, electrical device installation, wiring, and commissioning.
• Proficiency in English (Listening, Speaking, Reading, Writing), with the ability to write formal manuals in English.

Additional responsibilities include:

• HSE and PPE Management: Identify risk mitigation strategies and approve operational procedures under the guidance of the HSE Manager to ensure compliance with HSE requirements.
• Spare Parts and Resource Management: Finalize spare parts lists, manage obsolescence, coordinate with EU/HQ Tech teams on compatibility, ensure local teams and service partners have necessary resources, manage spare parts inventory, and coordinate with technical and training teams for operational alignment.
• Collaborate with Service Country teams and liaise with EU/HQ technical teams for technical compatibility, replacement parts, and problem resolution.