Senior Field Technician – BESS

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Do you want to work in a Company leader in the renewable energy market? This position is what you are looking for! Join an incredible team in the Top 1 manufacturer!

Field Application Engineer/After-sales Engineer

Role:

The Field Application Engineer/After-sales Engineer is responsible for providing technical support through onsite activities and remote assistance to customers or third-party service partners to resolve issues with BESS devices. The role involves coordinating with the EU team and HQ team to deliver efficient and satisfactory service to our customers in the EU.

Key Responsibilities:

• Management and technical skills in Field Operations:
• Supervise all field activities, including commissioning, scheduled, preventive, and corrective maintenance.
• Resolve after-sales cases promptly, minimizing downtime and optimizing fault resolution by maintaining good relationships with customers and sharing relevant information with the team.
• Monitor and evaluate product performance by analyzing operational data in collaboration with the monitoring team, working closely with HQ and the EU Technical Team.
• Identify technical solutions in collaboration with HQ to ensure swift resolution of technical issues.

Complementary activities:

• Participate as a technician in commissioning, troubleshooting, and routine maintenance activities onsite.
• Support the help desk team with phone assistance and ticket management.

Skill requirements:

• Electrical certification compliant with local laws.
• Proficiency in operating basic electrical tools such as multimeters and torque wrenches.
• Ability to read electrical diagrams or relevant technical documentation.
• At least 2 years of onsite experience in BESS commissioning, electrical device installation, wiring, and commissioning.
• Proficient in English (Listening, Speaking, Reading, and Writing), capable of writing formal manuals in English.
• HSE and PPE Management:
• Identify risk mitigation strategies and approve operational procedures under the guidance of the HSE Manager to ensure compliance with HSE standards.
• Spare Parts and Resource Management:
• Manage spare parts lists, address obsolescence issues, and coordinate with the EU/HQ Tech team on component compatibility.
• Ensure local teams and service partners have necessary resources and spare parts for continuous operation.
• Manage spare parts inventory, including receipt, consumption recording, and delivery planning.
• Coordinate with Technical and Training teams to align field operations with service quality standards.
• Collaborate with local service teams and liaise with EU/HQ technical teams on technical compatibility and problem resolution.