Senior Field Technician – BESS

Social network you want to login/join with:

Do you want to work in a Company leader in the renewable energy market? This position is what you are looking for! Join an incredible team in the Top 1 manufacturer!

Field Application Engineer/After-sales Engineer

Role:

The Field Application Engineer/After-sales engineer is responsible for providing technical support through onsite activities and remote assistance to customers or third-party service partners to resolve issues with BESS devices. The role involves coordinating with the EU team and HQ to deliver efficient and satisfactory service to our customers in the EU.

Key Responsibilities:

• Management and technical skills in Field Operations:
• Oversee technical supervision and physical work for all field activities, including commissioning, scheduled, preventive, and corrective maintenance.
• Focus on resolving after-sales cases to minimize downtime and optimize fault resolution times, maintaining good relationships with customers and sharing information with relevant teams.
• Supervise and evaluate product performance by collaborating with the monitoring team to analyze BESS device operational data and assess performance, working closely with HQ and the EU Technical Team.
• Identify technical solutions in collaboration with HQ to ensure swift resolution of technical issues.

Complementary activities:

• Participate as a technician in commissioning, troubleshooting, and routine maintenance activities onsite.
• Support the help desk team with phone assistance and ticket management.

Skill requirements:

• Electrical certification compliant with local laws.
• Proficiency in basic electrical tools operation, such as multimeters and torque wrenches.
• Ability to read electrical diagrams and relevant work/study background.
• At least 2 years of onsite experience, including BESS commissioning, electrical device installation, wiring, and commissioning.
• Proficiency in English (Listening, Speaking, Reading, and Writing); capable of writing formal manuals in English.
• HSE and PPE Management:
• Identify risk mitigation strategies and approve operational procedures under the guidance of the HSE Manager to ensure compliance with HSE requirements.
• Spare Parts and Resource Management:
• Manage spare parts lists, address obsolescence issues, and coordinate with EU/HQ Technical teams on component compatibility.
• Ensure local teams and service partners have necessary resources and spare parts for continuous operations.
• Manage inventory, including receipt, consumption recording, delivery, and replenishment planning.
• Coordinate with Technical and Training teams to align field operations with overall service quality.
• Collaborate with local service teams and liaise with EU/HQ technical teams for technical compatibility, parts replacement, and problem resolution.