Senior Field Technician – BESS

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Do you want to work in a company leader in the renewable energy market? This position is what you are looking for! Join an incredible team in the Top 1 manufacturer!

Field Application Engineer/After-sales Engineer

Role:

The Field Application Engineer/After-sales Engineer is responsible for providing technical support through onsite activities and remote assistance to customers or third-party service partners. The role involves resolving issues related to BESS devices by coordinating with the EU team and HQ team to deliver efficient and satisfactory service to our customers in the EU.

Key Responsibilities:

• Management and technical skills in Field Operations:
• Supervise and perform all field activities, including commissioning, scheduled, preventive, and corrective maintenance.
• Focus on resolving after-sales cases to minimize downtime and optimize fault resolution times, maintaining good relationships with customers and sharing information with relevant teams.
• Supervise and evaluate product performance by analyzing BESS device operational data in collaboration with the monitoring team, working closely with HQ and the EU Technical Team.
• Identify technical solutions to resolve issues swiftly in collaboration with HQ.

Complementary activities:

• Participate as a technician in commissioning, troubleshooting, and routine maintenance activities onsite.
• Support the help desk team with phone assistance and ticket management.

Skill requirements:

• Electrical certification compliant with local laws.
• Proficiency in basic electrical tools operation, such as multimeters and torque wrenches.
• Ability to read electrical diagrams or relevant technical background.
• At least 2 years of onsite experience, including BESS commissioning, electrical device installation, wiring, and commissioning.
• Proficiency in English (Listening, Speaking, Reading, and Writing), with the ability to produce formal manuals in English.

Additional responsibilities include:

• HSE and PPE Management: Under the guidance of the HSE Manager, identify risk mitigation strategies and approve operational procedures to ensure compliance with HSE requirements.
• Spare Parts and Resource Management: Finalize spare parts lists, manage obsolescence, and coordinate with EU/HQ Tech teams on compatibility. Ensure local teams and service partners have necessary resources and manage spare parts inventory, including receiving, consumption recording, and delivery planning. Collaborate with technical and training teams to align field operations with service quality standards. Work with local teams and service partners to ensure smooth technical interventions and repairs. Liaise with EU/HQ technical teams on technical compatibility and replacement parts issues.