Senior Field Technician – BESS

JR Italy; Novara; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player in the renewable energy sector is looking for a Field Application Engineer/After-sales Engineer to join their dynamic team. This role involves providing technical support through onsite and remote assistance, ensuring customer satisfaction by resolving issues related to Battery Energy Storage Systems (BESS). You will manage field operations, collaborate with EU and HQ teams, and participate in commissioning and maintenance activities. If you have a passion for renewable energy and technical expertise, this opportunity is perfect for you!

Competenze

• At least 2 years of onsite experience, including BESS commissioning.
• Ability to read technical documentation and electrical diagrams.

Mansioni

• Oversee technical supervision and execution of field activities.
• Support help desk team with phone assistance and ticket management.

Conoscenze

Electrical certification

Basic electrical tools operation

Reading electrical diagrams

Onsite experience with BESS

Proficiency in English

Strumenti

Multimeter

Torque wrench

Descrizione del lavoro

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Do you want to work in a Company leader in the renewable energy market? This position is what you are looking for! Join an incredible team in the Top 1 manufacturer!

Field Application Engineer/After-sales Engineer

Role:

The Field Application Engineer/After-sales Engineer is responsible for providing technical support through onsite activities and remote assistance to customers or third-party service partners to resolve issues related to BESS devices. The role involves coordination with the EU team and HQ team to deliver efficient and satisfactory service to our customers in the EU.

Key Responsibilities:

• Management and technical skills in Field Operations:
• Oversee the technical supervision and physical execution of all field activities, including commissioning, scheduled, preventive, and corrective maintenance.
• Focus on resolving after-sales cases by minimizing downtime and optimizing fault resolution times through effective relationship management with customers and proper information sharing with relevant teams.
• Supervise and evaluate product performance by collaborating with the monitoring team to analyze BESS device operational data and assess performance, working closely with HQ and the EU Technical Team.
• Identify technical solutions to resolve issues in collaboration with HQ, ensuring swift resolution of technical problems.

Complementary activities:

• Participate as a technician in commissioning, troubleshooting, and routine maintenance activities onsite.
• Support the help desk team with phone assistance and ticket management.

Skill requirements:

• Electrical certification compliant with local regulations.
• Proficiency in basic electrical tools operation, such as multimeter and torque wrench.
• Ability to read electrical diagrams or relevant technical documentation.
• At least 2 years of onsite experience, including BESS commissioning, electrical device installation, wiring, and commissioning.
• Proficiency in English (Listening, Speaking, Reading, and Writing), with the ability to produce formal manuals in English.
• HSE and PPE Management:
• Identify risk mitigation strategies and approve operational procedures under the guidance of the HSE Manager to ensure compliance with HSE standards.
• Spare Parts and Resource Management:
• Finalize the spare parts list, manage obsolescence, and coordinate with EU/HQ Tech teams on compatibility of replacement components.
• Ensure local teams and service partners have the necessary resources and spare parts for smooth operations.
• Manage inventory of spare parts, including receipt, consumption recording, delivery, and replenishment planning.
• Coordinate with Technical and Training teams to align field operations with overall service quality.
• Collaborate with local service teams and managers to ensure effective technical interventions and repairs.
• Liaise with EU/HQ technical teams regarding technical compatibility, replacement parts, and problem resolution.