Senior Field Technician – BESS

JR Italy; Napoli; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player in the renewable energy market is looking for a Field Application Engineer/After-sales Engineer to join their incredible team. In this role, you will provide technical support through onsite activities and remote assistance, ensuring customer satisfaction with BESS devices. You will manage field operations, resolve after-sales issues, and collaborate with teams across Europe and HQ. If you have a passion for renewable energy and technical expertise, this position offers an exciting opportunity to make a significant impact in the industry.

Competenze

• At least 2 years of onsite experience in BESS commissioning and electrical device installation.
• Ability to read electrical diagrams and write formal manuals in English.

Mansioni

• Supervise field activities, including commissioning and maintenance.
• Resolve after-sales cases efficiently to minimize downtime.

Conoscenze

Electrical certification

Multimeters

Torque wrenches

Reading electrical diagrams

BESS commissioning experience

Proficient in English

Strumenti

Basic electrical tools

Descrizione del lavoro

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Do you want to work in a Company leader in the renewable energy market? This position is what you are looking for! Join an incredible team in the Top 1 manufacturer!

Field Application Engineer/After-sales Engineer

Role:

The Field Application Engineer/After-sales Engineer is responsible for providing technical support through onsite activities and remote assistance. They will work with customers or third-party service partners to resolve issues related to BESS devices, coordinating with the EU team and HQ team to deliver efficient and satisfactory service to our customers in the EU.

Key Responsibilities:

• Management and Technical Skills in Field Operations:
• Supervise all field activities, including commissioning, scheduled, preventive, and corrective maintenance.
• Resolve after-sales cases efficiently, minimizing downtime and optimizing fault resolution times by maintaining good relationships with customers and sharing relevant information with the team.
• Supervise and evaluate product performance, collaborating with the monitoring team to analyze BESS device operational data and assess performance, working closely with HQ and the EU Technical Team.
• Identify technical solutions in collaboration with HQ to resolve issues swiftly.

Complementary Activities:

• Participate as a technician in commissioning, troubleshooting, and routine maintenance activities onsite.
• Support the help desk team with phone assistance and ticket management.

Skill Requirements:

• Electrical certification compliant with local laws.
• Proficiency with basic electrical tools such as multimeters and torque wrenches.
• Ability to read electrical diagrams and relevant technical background.
• At least 2 years of onsite experience in BESS commissioning, electrical device installation, wiring, and commissioning.
• Proficient in English (Listening, Speaking, Reading, and Writing), capable of writing formal manuals in English.

Additional Responsibilities:

• HSE and PPE Management: Under the guidance of the HSE Manager, identify risk mitigation strategies and approve operational procedures to ensure HSE compliance.
• Spare Parts and Resource Management: Finalize spare parts lists, manage obsolescence, and coordinate with EU/HQ Tech teams on compatibility. Ensure local teams and service partners have necessary resources and manage spare parts inventory, delivery, and replenishment plans.
• Coordinate with Technical and Training teams to align field operations with service quality standards.
• Collaborate with local service teams and liaise with EU/HQ technical teams for technical compatibility, replacement parts, and problem resolution.