Senior Field Technician – BESS

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Do you want to work in a Company leader in the renewable energy market? This position is what you are looking for! Join an incredible team in the Top 1 manufacturer!

Field Application Engineer/After-sales Engineer

Role:

The Field Application Engineer/After-sales engineer is responsible for providing technical support through onsite activities and remote assistance to customers or third-party service partners to resolve issues with BESS devices. This role involves coordination with the EU team and HQ team to deliver efficient and satisfactory service to our customers in the EU.

Key Responsibilities:

1. Management and technical skills in Field Operations:
2. Oversee the technical supervision and physical execution of all field activities, including commissioning, scheduled, preventive, and corrective maintenance.
3. Focus on resolving after-sales cases efficiently, minimizing downtime, and optimizing fault resolution times by maintaining good relationships with customers and sharing collected information with relevant teams.
4. Supervise and evaluate product performance, collaborating with the monitoring team to analyze BESS device operational data and assess performance, working closely with HQ and the EU Technical Team.
5. Identify technical solutions to resolve issues in collaboration with HQ, ensuring swift resolution of technical problems.

Complementary activities:

1. Participate as a technician in commissioning, troubleshooting, and routine maintenance activities onsite.
2. Support the help desk team with phone assistance and ticket management.

Skill requirements:

1. Possess an electrical certificate compliant with local laws.
2. Proficient in operating basic electrical tools, such as multimeters and torque wrenches.
3. Ability to read electrical diagrams or relevant technical documentation.
4. At least 2 years of onsite experience, including BESS commissioning, electrical device installation, wiring, and commissioning.
5. Proficiency in English (Listening, Speaking, Reading, and Writing), with the ability to write formal manuals in English.
6. HSE and PPE Management:
7. Identify risk mitigation strategies and approve operational procedures under the guidance of the HSE Manager to ensure compliance with HSE requirements.
8. Spare Parts and Resource Management:
9. Finalize spare parts lists and manage obsolescence, coordinating with EU/HQ Tech teams on compatibility of replacement components.
10. Ensure local teams and service partners have necessary resources and spare parts for operational continuity.
11. Manage mini stocks, including spare parts receipt, consumption recording, and delivery coordination.
12. Coordinate with the Technical and Training teams to align field operations with overall service quality.
13. Collaborate with the Service Country local team (managers, technicians, service partners) to ensure smooth technical interventions and repairs.
14. Liaise with EU/HQ technical teams regarding technical compatibility, replacement parts, and problem resolution.