Senior Field Technician – BESS

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Do you want to work in a Company leader in the renewable energy market? This position is what you are looking for! Join an incredible team in the Top 1 manufacturer!

Field Application Engineer/After-sales Engineer

Role:

The Field Application Engineer/After-sales engineer is responsible for providing technical support with onsite activities and remotely working with the customer or third-party service partners to resolve issues related to BESS devices. The role involves coordinating with the EU team and HQ team to deliver efficient and satisfactory service to our customers in the EU.

Key Responsibilities:

• Management and technical skills in Field Operations:
• Supervise the technical aspects and physical execution of all field activities, including commissioning, scheduled, preventive, and corrective maintenance.
• Focus on resolving after-sales cases to minimize downtime and optimize fault resolution times by maintaining good relationships with customers and sharing relevant information with the team.
• Monitor and evaluate product performance by analyzing BESS device operational data in collaboration with the monitoring team, working closely with HQ and the EU Technical Team.
• Identify technical solutions to resolve issues in collaboration with HQ, ensuring swift problem resolution.

Complementary activities:

• Participate as a technician in commissioning, troubleshooting, and routine maintenance activities onsite.
• Support the help desk team with phone assistance and ticket management.

Skill requirements:

• Electrical certification compliant with local laws.
• Proficiency in basic electrical tools operation, such as multimeter and torque wrench.
• Ability to read electrical diagrams or relevant work/study background.
• At least 2 years of onsite work experience, such as BESS commissioning, electrical device installation, wiring, and commissioning.
• Proficiency in English (Listening, Speaking, Reading, and Writing), with the ability to write formal manuals in English.
• HSE and PPE Management:
• Identify risk mitigation strategies and approve operational procedures under the guidance of the HSE Manager to ensure compliance with HSE requirements.
• Spare Parts and Resource Management:
• Finalize the spare parts list, manage obsolescence, and coordinate with EU/HQ Tech teams on compatibility of replacement components.
• Ensure local teams and service partners have the necessary resources and spare parts for operational continuity.
• Manage mini stock, including spare parts receipt, consumption recording, delivery, and replenishment planning.
• Coordinate with the Technical and Training teams to align field operations with overall service quality.
• Collaborate with the Service Country local team (managers, technicians, service partners) to ensure smooth execution of technical interventions and repairs.
• Liaise with EU/HQ technical teams on technical compatibility, replacement parts, and problem resolution.