Senior Field Technician – BESS

JR Italy; Bolzano; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

Join a forward-thinking company at the forefront of renewable energy! As a Field Application Engineer/After-sales Engineer, you'll play a pivotal role in providing technical support and ensuring customer satisfaction. Your expertise will be crucial in managing field operations, resolving after-sales issues, and collaborating with teams across Europe. If you're passionate about renewable energy and eager to make a difference, this is the perfect opportunity for you to shine in a dynamic and supportive environment.

Competenze

• 2+ years of experience in BESS commissioning and electrical device installation.
• Proficiency in English for technical documentation and communication.

Mansioni

• Oversee field operations and technical supervision of maintenance activities.
• Collaborate with teams to resolve after-sales cases and optimize performance.

Conoscenze

Electrical certification

Basic electrical tools operation

Reading electrical diagrams

Onsite experience

Proficiency in English

Strumenti

Multimeter

Torque wrench

Descrizione del lavoro

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Do you want to work in a Company leader in the renewable energy market? This position is what you are looking for! Join an incredible team in the Top 1 manufacturer!

Field Application Engineer/After-sales Engineer

Role:

The Field Application Engineer/After-sales Engineer is responsible for providing technical support through onsite activities and remote assistance to customers or third-party service partners to resolve issues with BESS devices. They will coordinate with the EU team and HQ team to deliver efficient and satisfactory service to our customers in the EU.

Key Responsibilities:

• Management and technical skills in Field Operations:
• Oversee technical supervision and physical work of all field activities, including commissioning, scheduled, preventive, and corrective maintenance.
• Focus on resolving after-sales cases to minimize downtime and optimize fault resolution times by maintaining good relationships with customers and sharing collected information with relevant teams.
• Supervise and evaluate product performance, collaborating with the monitoring team to analyze BESS device data and assess operational performance, working closely with HQ and the EU Technical Team.
• Identify technical solutions for issues in collaboration with HQ to ensure swift resolution of technical problems.

Complementary activities:

• Participate as a technician in commissioning, troubleshooting, and routine maintenance activities onsite.
• Support the help desk team with phone assistance and ticket management.

Skill requirements:

• Electrical certification compliant with local laws.
• Basic electrical tools operation skills, such as multimeter and torque wrench.
• Ability to read electrical diagrams or relevant technical background.
• At least 2 years of onsite experience, including BESS commissioning, electrical device installation, wiring, and commissioning.
• Proficiency in English (Listening, Speaking, Reading, and Writing), with the ability to produce formal manuals in English.

Additional responsibilities:

• HSE and PPE Management: Under the guidance of the HSE Manager, identify risk mitigation strategies and approve operational procedures to ensure compliance with HSE standards.
• Spare Parts and Resource Management: Finalize spare parts lists, manage obsolescence, and coordinate with EU/HQ Tech teams on component compatibility. Ensure local teams and service partners have necessary resources and spare parts for operational continuity. Manage spare parts inventory, including receipt, consumption recording, delivery, and replenishment planning. Collaborate with Technical and Training teams to align field operations with service quality standards. Work with local service teams and partners to ensure smooth technical interventions and repairs. Liaise with EU/HQ technical teams on technical compatibility, replacement parts, and issue resolution.