Senior Field Technician – BESS

JR Italy; Bologna; In loco; EUR 35.000 - 65.000; Tempo pieno

Descrizione del lavoro

Join a leading company in the renewable energy market as a Field Application Engineer/After-sales Engineer. In this role, you'll provide essential technical support and ensure the optimal performance of Battery Energy Storage Systems (BESS) through onsite and remote assistance. Collaborate with EU and HQ teams to deliver exceptional service, manage field operations, and maintain strong customer relationships. This position offers a unique opportunity to work with cutting-edge technology and contribute to sustainability initiatives while developing your skills in a dynamic environment.

Competenze

• 2+ years of onsite experience in electrical device installation and commissioning.
• Ability to read electrical diagrams and write formal manuals in English.

Mansioni

• Oversee technical supervision of field activities and maintenance.
• Resolve after-sales cases efficiently and maintain customer relationships.
• Coordinate with EU and HQ teams for technical support.

Conoscenze

Electrical certification

Basic electrical tools operation

Reading electrical diagrams

Onsite experience in BESS commissioning

Proficiency in English

Formazione

Relevant work/study background

Strumenti

Multimeter

Torque wrench

Descrizione del lavoro

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Do you want to work in a Company leader in the renewable energy market? This position is what you are looking for! Join an incredible team in the Top 1 manufacturer!

Field Application Engineer/After-sales Engineer

Role:

The Field Application Engineer/After-sales Engineer is responsible for providing technical support through onsite activities and remote assistance to customers or third-party service partners to resolve issues with BESS devices. The role involves coordination with the EU team and HQ team to deliver efficient and satisfactory service to our customers in the EU.

Key Responsibilities:

• Management and technical skills in Field Operations:
• Oversee the technical supervision and physical execution of all field activities, including commissioning, scheduled, preventive, and corrective maintenance.
• Focus on resolving after-sales cases efficiently by minimizing downtime and optimizing fault resolution times, maintaining good relationships with customers, and sharing collected information with relevant teams.
• Supervise and evaluate product performance by analyzing operational data of BESS devices in collaboration with the monitoring team, working closely with HQ and the EU Technical Team.
• Identify technical solutions to resolve issues swiftly in collaboration with HQ.

Complementary activities:

• Participate as a technician in commissioning, troubleshooting, and routine maintenance activities on-site.
• Support the help desk team with phone assistance and ticket management.

Skill requirements:

• Electrical certification compliant with local laws.
• Basic electrical tools operation skills, such as using a multimeter and torque wrench.
• Ability to read electrical diagrams or relevant work/study background.
• At least 2 years of onsite experience, including BESS commissioning, electrical device installation, wiring, and commissioning.
• Proficiency in English (Listening, Speaking, Reading, and Writing), with the ability to write formal manuals in English.
• HSE and PPE Management:
• Identify risk mitigation strategies and approve operational procedures under the guidance of the HSE Manager to ensure compliance with HSE requirements.
• Spare Parts and Resource Management:
• Finalize spare parts lists and manage obsolescence, coordinating with EU/HQ Tech teams on compatibility of replacement components.
• Ensure local teams and service partners have necessary resources and spare parts for operational continuity.
• Manage mini-stock, including spare parts receipt, consumption recording, and delivery management.
• Coordinate with the Technical and Training teams to align field operations with overall service quality.
• Collaborate with the Service Country local team (managers, technicians, service partners) for smooth technical interventions and repairs.
• Liaise with EU/HQ technical teams regarding technical compatibility, replacement parts, and problem resolution.