Senior Field Technician – BESS

JR Italy; Bergamo; In loco; EUR 35.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player in renewable energy is seeking a dedicated Field Application Engineer to join their team. This role involves providing technical support for BESS devices, ensuring efficient service delivery across the EU. You will manage field operations, oversee maintenance activities, and collaborate with technical teams to resolve issues swiftly. If you have a passion for renewable energy and possess the necessary skills, this is your chance to make a significant impact in a growing field.

Competenze

• At least 2 years of onsite experience in BESS commissioning and electrical device installation.
• Proficient in English with the ability to produce formal manuals.

Mansioni

• Oversee technical supervision and execution of field activities.
• Support help desk team with phone assistance and ticket management.

Conoscenze

Electrical certification

Multimeter operation

Torque wrench operation

Reading electrical diagrams

BESS commissioning experience

Formal English communication

Strumenti

Multimeter

Torque wrench

Descrizione del lavoro

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Do you want to work in a Company leader in the renewable energy market? This position is what you are looking for! Join an incredible team in the Top 1 manufacturer!

Field Application Engineer/After-sales Engineer

Role:

The Field Application Engineer/After-sales engineer is responsible for providing technical support through onsite activities and remote assistance with customers or third-party service partners to resolve issues with BESS devices. This involves coordinating with the EU team and HQ team to deliver efficient and satisfactory service to our customers in the EU.

Key Responsibilities:

• Management and technical skills in Field Operations:
• Oversee the technical supervision and physical execution of all field activities, including commissioning, scheduled, preventive, and corrective maintenance.
• Focus on resolving after-sales cases by minimizing downtime and optimizing fault resolution times, through effective relationship management with customers and sharing collected information with relevant teams.
• Supervise and evaluate product performance by collaborating with the monitoring team to analyze BESS device operational data and assess performance, working closely with HQ and the EU Technical Team.
• Identify technical solutions to resolve issues swiftly in collaboration with HQ.

Complementary activities:

• Participate as a technician in commissioning, troubleshooting, and routine maintenance activities onsite.
• Support the help desk team with phone assistance and ticket management.

Skill requirements:

• Electrical certification compliant with local laws.
• Proficiency in operating basic electrical tools such as multimeters and torque wrenches.
• Ability to read electrical diagrams or relevant technical background.
• At least 2 years of onsite experience, including BESS commissioning, electrical device installation, wiring, and commissioning.
• Proficient in English (Listening, Speaking, Reading, and Writing), with the ability to produce formal manuals in English.
• HSE and PPE Management:
• Identify risk mitigation strategies and approve operational procedures under the guidance of the HSE Manager to ensure compliance with HSE standards.
• Spare Parts and Resource Management:
• Finalize the spare parts list and manage obsolescence, coordinating with EU/HQ Tech teams on component compatibility.
• Ensure local teams and service partners have necessary resources and spare parts for continuous operation.
• Manage inventory of spare parts, including receipt, consumption recording, delivery, and replenishment planning.
• Coordinate with the Technical and Training teams to align field operations with overall service quality.
• Collaborate with local service teams and managers to ensure smooth technical interventions and repairs.
• Liaise with EU/HQ technical teams regarding technical compatibility, replacement parts, and problem resolution.