Senior Field Technician – BESS

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Do you want to work in a Company leader in the renewable energy market? This position is what you are looking for! Join an incredible team in the Top 1 manufacturer!

Field Application Engineer/After-sales Engineer

Role:

The Field Application Engineer/After-sales engineer is responsible for providing technical support through onsite activities and remote assistance to customers or third-party service partners to resolve issues with BESS devices. The role involves coordinating with the EU team and HQ to deliver efficient and satisfactory service to our customers in the EU.

Key Responsibilities:

• Management and technical skills in Field Operations:
• Oversee the technical supervision and physical execution of all field activities, including commissioning, scheduled, preventive, and corrective maintenance.
• Focus on resolving after-sales cases by minimizing downtime and optimizing fault resolution times through effective relationship management with customers and proper information sharing with relevant teams.
• Supervise and evaluate product performance, collaborate with the monitoring team to analyze BESS device operational data, and assess performance, working closely with HQ and the EU Technical Team.
• Identify technical solutions in collaboration with HQ to ensure swift resolution of technical issues.

Complementary activities:

• Participate as a technician in commissioning, troubleshooting, and routine maintenance activities onsite.
• Support the help desk team with phone assistance and ticket management.

Skill requirements:

• Electrical certification compliant with local laws.
• Proficiency with basic electrical tools such as multimeters and torque wrenches.
• Ability to read electrical diagrams or relevant technical documentation.
• At least 2 years of onsite experience, including BESS commissioning, electrical device installation, wiring, and commissioning.
• Proficiency in English (Listening, Speaking, Reading, and Writing), including the ability to write formal manuals in English.

Additional responsibilities include:

• HSE and PPE Management: Identify risk mitigation strategies and approve operational procedures under the guidance of the HSE Manager to ensure compliance with HSE requirements.
• Spare Parts and Resource Management: Finalize spare parts lists, manage obsolescence, coordinate with EU/HQ technical teams on compatibility, ensure local teams and service partners have necessary resources, manage stock and spare parts logistics, and collaborate with technical and training teams to ensure service quality.