Senior Field Technician – BESS

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Do you want to work in a Company leader in the renewable energy market? This position is what you are looking for! Join an incredible team in the Top 1 manufacturer!

Field Application Engineer/After-sales Engineer

Role:

The Field Application Engineer/After-sales Engineer is responsible for providing technical support through onsite activities and remote assistance to customers or third-party service partners to resolve issues with BESS devices. The role involves coordinating with the EU team and HQ team to deliver efficient and satisfactory service to our customers in the EU.

Key Responsibilities:

• Management and technical skills in Field Operations:
• Supervise and perform all field activities, including commissioning, scheduled, preventive, and corrective maintenance.
• Focus on resolving after-sales cases by minimizing downtime and optimizing fault resolution times through effective relationship management with customers and sharing collected information with relevant teams.
• Supervise and evaluate product performance by analyzing BESS device operational data in collaboration with the monitoring team, working closely with HQ and the EU Technical Team.
• Identify technical solutions to resolve issues swiftly in collaboration with HQ.

Complementary activities:

• Participate as a technician in commissioning, troubleshooting, and routine maintenance activities on-site.
• Support the help desk team with phone assistance and ticket management.

Skill requirements:

• Electrical certification compliant with local laws.
• Proficiency with basic electrical tools such as multimeters and torque wrenches.
• Ability to read electrical diagrams or relevant technical documentation.
• At least 2 years of onsite experience in BESS commissioning, electrical device installation, wiring, and commissioning.
• Proficient in English (Listening, Speaking, Reading, and Writing), capable of writing formal manuals in English.
• HSE and PPE Management:
• Under the guidance of the HSE Manager, identify risk mitigation strategies and approve operational procedures to ensure compliance with HSE standards.
• Spare Parts and Resource Management:
• Finalize spare parts lists, manage obsolescence, and coordinate with EU/HQ Tech teams on component compatibility.
• Ensure local teams and service partners have necessary resources and spare parts for operational continuity.
• Manage spare parts inventory, including receipt, consumption recording, delivery, and replenishment planning.
• Coordinate with Technical and Training teams to align field operations with overall service quality.
• Collaborate with local service teams and managers to ensure smooth technical interventions and repairs.
• Liaise with EU/HQ technical teams regarding technical compatibility, replacement parts, and issue resolution.