Senior Field Technician – BESS

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Do you want to work in a Company leader in the renewable energy market? This position is what you are looking for! Join an incredible team in the Top 1 manufacturer!

Position: Field Application Engineer/After-sales Engineer

Role:

The Field Application Engineer/After-sales Engineer is responsible for providing technical support through onsite activities and remote assistance. The role involves working with customers or third-party service partners to resolve issues related to BESS devices. The engineer will coordinate with the EU team and HQ to deliver efficient and satisfactory service to our customers in the EU region.

Key Responsibilities:

1. Management and Technical Skills in Field Operations:
2. Supervise and perform all field activities, including commissioning, scheduled, preventive, and corrective maintenance.
3. Focus on resolving after-sales cases to minimize downtime and optimize fault resolution times by maintaining good relationships with customers and sharing relevant information with the team.
4. Supervise and evaluate product performance, collaborate with the monitoring team to analyze BESS device operational data, and assess performance, working closely with HQ and the EU Technical Team.
5. Identify technical solutions in collaboration with HQ to ensure swift resolution of technical issues.

Complementary Activities:

1. Participate as a technician in commissioning, troubleshooting, and routine maintenance activities onsite.
2. Support the help desk team with phone assistance and ticket management.

Skill Requirements:

• Electrical certification compliant with local laws.
• Proficiency in basic electrical tools operation, such as multimeters and torque wrenches.
• Ability to read electrical diagrams and relevant work/study background.
• At least 2 years of onsite work experience, including BESS commissioning, electrical device installation, wiring, and commissioning.
• Proficiency in English (Listening, Speaking, Reading, and Writing), including the ability to write formal manuals in English.

HSE and PPE Management:

• Identify risk mitigation strategies and approve operational procedures under the guidance of the HSE Manager to ensure compliance with HSE standards.

Spare Parts and Resource Management:

• Finalize the spare parts list and manage obsolescence, coordinating with EU/HQ Tech teams on compatibility of replacement components.
• Ensure local teams and service partners have necessary resources and spare parts for smooth operations.
• Manage stock of spare parts, including receipt, consumption recording, delivery, and replenishment planning.
• Coordinate with the Technical and Training teams to align field operations with overall service quality.
• Collaborate with local service teams and managers to ensure effective technical interventions and repairs.
• Liaise with EU/HQ technical teams regarding technical compatibility, replacement parts, and problem resolution.