Senior Field Service Engineer - Italy

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Client:

Sungrow - EMEA

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Job Category:

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EU work permit required:

Yes

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Job Reference:

bd5687aab011

Job Views:

2

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

Your mission

Hey there and welcome to your new Opportunity with us!

Being a Senior Field Service Engineer (FSE) is an exciting task since you are the superhero our clients need.
We are open to candidates from all locations around Italy. The most important for us is your expertise and motivation.

Are you curious to learn how you can help us build a sustainable future?
Would you like to see how you can contribute to the growth of our clean energy solutions?
Then, have a look at your responsibilities below:

• Support resources dispatched onsite (FSE and SP) by RFM during commissioning and on-site services.
• Ensure operational procedures are documented, and consistently applied.
• Maintain positive customer ratings by ensuring the quality of our after-sales service.
• Ensure problem solving through troubleshooting, root cause analysis by remote and on-site using our claim platform.
• Support the RFM during commissioning and site acceptance services.
• Perform on-site installation, commissioning, repair, maintenance, and test tasks, as well as upgrades or rework activities (30% of the time).
• Ensure up-to-date documentation, work instructions, and processes for existing and upcoming service contracts and agreements.
• Documentation for QA, customer feedback, and analysis support.
• Take care of service tools by ensuring proper calibration processes.
• Manage claims from customers.

Your profile

Before applying, please ensure you have the legal right to work in Italy without the need for visa sponsorship.
What will you need to be successful?

• Education as Electrical technician or Engineer. You should understand ACDC, Low/Medium Voltage, etc. Knowledge of electrical conduits is important.
• Italian & English language skills at least at B2 level.
• Experience with Battery Storage solutions is beneficial.
• Experience dealing with customers in critical situations.
• Several years of experience in the energy sector with on-site expertise.
• Driving license and willingness to travel (40%).
• Willing to work on call duty and travel.

What can make you an ideal candidate?

• Two years of experience in the renewable energy sector.
• In-depth knowledge of the solar energy market in your country.
• Language skills in Spanish or Chinese (Mandarin).

Why us?

The true topic for this decade lies in energy! We are leading this discourse and offering the fitting solutions. We have the strongest PV-Inverter R&D and are the world's biggest inverter manufacturer. We are increasing our efforts, and you could be part of it! Besides that, many benefits await you:

• Bonus payments based on Smart KPIs, with an annual bonus.
• A multinational team with European and trans-European exchange.
• Opportunities for technical and commercial knowledge enhancement in string inverters, central inverters, inverter stations, transformers, switchgear, and storage solutions.
• Technical and commercial training at our headquarters in Germany and visits to our R&D facility in China.

About us

We are a green tech company with young, creative minds, fighting to make our mission happen – Clean Power for All!
With over 650 GW of clean power installed worldwide, we are on the path to success!

Founded in 1997 by Professor Cao Renxian, Sungrow is a leader in solar inverter R&D with a large dedicated team and a broad product portfolio including PV inverters, energy storage systems, floating PV solutions, NEV driving solutions, EV charging, and renewable hydrogen systems.
Want to learn more? Check out what working with us is like!