Senior Field Service Engineer - Centre (f/m/x)

Sysmex; Cornaredo; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading company in the medical device industry seeks a Senior Field Service Engineer for the central region of Italy. This role focuses on ensuring customer satisfaction through proactive service and technical support of Sysmex products in laboratory settings. The ideal candidate has over 10 years of experience, technical expertise in electronics, and strong communication skills. Offering flexible working options, meal vouchers, and continuous training, the company prioritizes employee well-being.

Servizi

Mobile working options

Flexible working hours

Meal vouchers

Canteen facilities

Access to training platform

Competenze

• Over 10 years of experience as a Field Service Engineer.
• Fluent in English and Italian.
• Technical knowledge of electronic equipment, preferably IVD.

Mansioni

• Ensure uptime of the instrument installed base.
• Perform troubleshooting both in person and remotely.
• Provide technical and maintenance training to end-users.

Conoscenze

Customer satisfaction

Proactivity

Technical troubleshooting

Communication skills

Market analysis

Formazione

University degree in engineering

Advanced certification in electronics

Strumenti

Sysmex CRM

PC tools and software applications

Descrizione del lavoro

We're looking for a Senior Field Service Engineer for the central region of Italy to help us elevate our company to the next level. We seek a candidate who is tenacious and results-oriented. You should be hard-working, motivated to make a significant impact, and persistent until the job is completed. A mindset of initiative and growth is essential, along with a tendency to come up with innovative ways to achieve goals. Additionally, you should be proactive in analyzing the market to implement new ideas and opportunities.

As an expert in your field, you will ensure customer satisfaction with all Sysmex products and solutions within your assigned geographic area, being a member of the regional technical service team.

Key Responsibilities:

• Ensure uptime of the instrument installed base in your assigned area
• Build professional relationships with end-users and laboratory stakeholders
• Perform troubleshooting both in person and remotely
• Execute reactive and proactive service activities at customer sites and remotely

In this role, you will:

• Provide added value
• Act as an expert and second-level support in the field for your business line
• Support the development of colleagues through on-the-job training
• Serve as the preferred point of contact for 3rd level support from the EMEA support team
• Perform pre-installation visits and planning meetings with customers
• Carry out pre-installation at the Sysmex workshop and installations at customer sites
• Provide basic technical and maintenance training to end-users
• Carry out repair actions and maintenance visits according to Sysmex procedures
• Plan proactive activities and regular visits to key customers
• Report on field activities and instrument status
• Keep lab directors informed about service deliverables and instrument status
• Organize regular meetings with key end-users to highlight the value of the service
• Ensure all customer-related records are up-to-date
• Accurately record service activities in the Sysmex CRM
• Ensure customer satisfaction throughout all post-sales phases
• Collaborate with commercial teams on new tenders and business opportunities to design tailored solutions for customer needs

Job Requirements:

• University degree or equivalent in engineering
• Advanced certification in electronics and/or equivalent industry experience
• Technical knowledge of electronic equipment (preferably IVD)
• Proficiency with PC tools and software applications
• Languages: fluent in English and Italian

Professional Experience:

• Over 10 years of experience as a Field Service Engineer in the medical device industry
• Self-motivated with the ability to work under stress
• Effective communication skills with end-users
• Experience with hematology, urinalysis, and hemostasis instruments is a plus

What We Offer:

Our company prioritizes the health and well-being of our employees. We offer:

• Mobile working options
• Flexible working hours and work-life balance
• Meal vouchers
• Canteen facilities
• Access to our training platform for continuous growth

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