Senior Field Service Engineer

Sysmex Italia; Vicenza; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Sysmex Italia recherche un Ingénieur de Service de Terrain Senior dans le Nord-Est de l'Italie pour garantir la satisfaction client à travers l'assistance technique des produits Sysmex. Le candidat idéal aura un diplôme en ingénierie et une expérience dans le diagnostic clinique, apportant à la fois des compétences techniques et relationnelles.

Servizi

Assurance santé pour les membres de la famille

Temps flexible et équilibre travail-vie

Allocation de déplacement

Consultation psychologique

Plateforme de formation

Competenze

• Expérience de 3 à 5 ans en tant qu'ingénieur de service de terrain dans l'industrie des dispositifs médicaux.
• Connaissance technique des équipements électroniques, de préférence IVD.
• Langues : italien courant et anglais professionnel.

Mansioni

• Assurer la disponibilité des instruments dans la zone géographique assignée.
• Fournir une formation technique et de maintenance de base aux utilisateurs finaux.
• Exécuter des visites de service proactives et réactives pour garantir la satisfaction des clients.

Conoscenze

Compétences en diagnostic clinique

Relations professionnelles

Communication

Formazione

Diplôme en ingénierie

Certificat avancé en électronique

Strumenti

Outils informatiques et applications

Descrizione del lavoro

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We're looking for a senior field service engineer for the North east of Italy to help us boost the company to the next level.

As an expert professional in your area, you ensure assistance aimed at customer satisfaction of all Sysmex products / solutions in the assigned geographic area. Member of the regional technical service team.

Main objective :

• Ensure uptime of instrument installed base in its assigned geographic area
• Build professional relationship with end-users and laboratory stakeholders
• Perform troubleshooting both in person and remotely.
• Execute reactive and proactive service activities at customer’s site and / or remotely
• Perform pre-installation visits and planning meeting with customers
• Carry out pre-installation at Sysmex workshop and installations at customer side
• Provides basic technical and maintenance training to end-users
• Carry out repair actions and maintenance visits as per Sysmex procedures
• Plan proactive activities and regular visits to key customers
• Report of field activities and instrument status
• Keep lab directors informed about service deliverables and instrument status
• Organize regular meeting with key end-user to highlight value of service
• Assure that all customer-related records are up-to-date
• Accurately record service activities on Sysmex CRM
• Assure customer satisfaction on all post-sales phases
• Collaborate with commercial functions on new tenders and business opportunities
• Coordinate with other support functions in the field and at national or EMEA level

Job requirements

• Work experience in clinical diagnostics
• University degree or equivalent in engineering
• Advanced certificate in electronics and / or equivalent industry experience
• Technical knowledge of electronic equipment (preferably IVD)
• Knowledge as a user of PC tools and software applications
• Languages : fluent Italian and professional English

General professional experience :

• 3 / 5 years of experience as FSE on medical device industry
• Self-motivation with the ability to work under stressful situations
• Able to proper communicate with end-users
• Previous experience with hematology, urinalysis, and haemostasis instruments is a plus

One of our biggest goals as a company is the health and well-being of our employees.

And so, we offer the following :

• Health insurance also for family members
• Flexible time and work-life-balance
• Travel allowance
• Psychological consulting
• Campus training platform for the growth of your knowledge and skills

Why work with us at Sysmex?

Sysmex offers a work environment that embraces diversity, collaboration and simply allows you to be yourself.

Our products aim to help improve patient life and well-being, but what about the well-being of our colleagues? We provide a workspace that appreciates and rewards effort and commitment. We understand our company as not solely being a workplace.

We strongly believe that joint understanding and a solid framework are essential parts of maintaining a value-driven corporate culture. That is why we established references reflecting our beliefs in acting with colleagues, partners, suppliers and customers.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology and Engineering

Medical Equipment Manufacturing

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