Senior / Experienced Wholesale A2P SMS Key Account Manager

JR Italy; Caserta; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading global telecom company is seeking a Senior A2P SMS Key Account Manager to enhance its international wholesale business. The role involves managing strategic accounts, developing long-term partnerships, and ensuring both service quality and profitability. Candidates should possess strong negotiation skills and a solid background in SMS account management.

Servizi

Flexible working hours

Career development

Ownership and accountability over key accounts

Participation in global conferences

Competenze

• 3+ years of experience in Wholesale A2P SMS account management or sales is essential.
• Established network of contacts in the messaging ecosystem.
• Fluency in English and Italian, additional languages are a plus.

Mansioni

• Manage and grow a portfolio of key wholesale accounts in the A2P SMS market.
• Develop new business opportunities with international aggregators and carriers.
• Negotiate commercial terms and contracts.

Conoscenze

Negotiation

Relationship Building

Account Management

Sales

Understanding of SMS Delivery

Formazione

3+ years of experience in Wholesale A2P SMS account management or sales

Fluency in English and Italian

Strumenti

CRM systems

Google Workspace

Microsoft suite

Descrizione del lavoro

Social network you want to login/join with:

Senior / Experienced Wholesale A2P SMS Key Account Manager, caserta

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Client:

Agile Telecom

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8172905031473823744337147

Job Views:

1

Posted:

08.06.2025

Expiry Date:

23.07.2025

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Job Description:

About us

At Agile Telecom, we’re on a mission to deliver reliable, high-quality communications between businesses and their customers, every time.

Founded in 2002, Agile Telecom has established itself as a global carrier specializing in Application-to-Person (A2P) SMS messaging, with a reputation for technological reliability, scalability, and 24/7 operability. Since 2015, we have been part of Growens Group, an integrated industrial group active in predictive marketing, mobile messaging, and content creation.

We operate as a licensed telecom operator and provide interconnection services to major Mobile Network Operators (MNOs), aggregators, and digital service providers worldwide.

Your impact

As a Senior / Experienced Wholesale A2P SMS Key Account Manager, you will play a key role in growing Agile Telecom’s international wholesale business, managing strategic accounts and developing long-term partnerships with carriers, aggregators, CPaaS providers, and OTT platforms.

You will be responsible for both the commercial development and the operational health of your accounts, ensuring profitability, service quality, and customer satisfaction in a fast-paced and competitive environment.

Some examples of your responsibilities

• Manage and grow a portfolio of key wholesale accounts (both buy and sell side) within the A2P SMS market
• Develop new business opportunities with international aggregators and carriers
• Optimize routing and pricing strategies to maximize margins and meet service level expectations
• Conduct regular business reviews and performance analyses with partners
• Negotiate commercial terms, contracts, and volume commitments
• Coordinate closely with internal departments (technical, legal, billing, finance) to ensure successful delivery and onboarding
• Attend industry events and represent Agile Telecom at global conferences (e.g., GSMA WAS, Capacity, GCCM)

What we offer

• Make a difference: an agile, high-impact environment where your work matters
• Ownership and accountability: full control over your key accounts
• Career development: interaction with senior leadership and opportunities for international growth
• Remote-friendly culture with flexible working hours
• Global mindset: part of the Growens Group, with operations and clients in Europe and North America

What we are looking for – Essential Qualifications and Skills

• 3+ years of experience in Wholesale A2P SMS account management or sales
• Established network of contacts across the messaging ecosystem (aggregators, hubs, carriers)
• Strong understanding of SMS delivery, routing, KPIs, and anti-fraud practices
• Excellent negotiation and relationship-building skills
• Familiarity with CRM systems, pricing tools, Google Workspace and Microsoft suite
• Fluent in English and Italian (written and spoken). Additional languages are a plus
• Highly motivated, target-oriented, and able to work independently

What we are looking for – Nice to Have

• Knowledge of international telecom regulations affecting A2P messaging (e.g., LATAM, India, Middle East)
• Experience with traffic analysis, spam filtering frameworks, and DLR troubleshooting
• Active participation in industry forums or associations such as GSMA, MEF, or Capacity Media

Location: Italy or EU

Growens is an equal opportunity employer and values diversity. We do not discriminate on the basis of ethnicity, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, or any other basis protected by law.