Senior / Experienced Wholesale A2P SMS Key Account Manager

JR Italy; Bergamo; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading telecommunications company is seeking a Senior A2P SMS Key Account Manager in Bergamo. The successful candidate will manage strategic accounts while enhancing Agile Telecom's international wholesale business through effective negotiation and relationship management. This role requires proven experience in account management within the A2P SMS market and the ability to work in a fast-paced environment. Candidates must be fluent in both English and Italian, with familiarity in CRM tools being an advantage.

Servizi

Flexible working hours

Career development opportunities

Ownership of key accounts

Competenze

• 3+ years of experience in Wholesale A2P SMS account management.
• Established network of contacts in messaging ecosystem.
• Fluent in English and Italian.

Mansioni

• Manage and grow a portfolio of key wholesale accounts in A2P SMS.
• Negotiate commercial terms and coordinate with internal departments.
• Develop new business opportunities with international aggregators.

Conoscenze

Negotiation

Relationship Building

SMS Delivery

Target-oriented

Strumenti

CRM Systems

Google Workspace

Microsoft Suite

Descrizione del lavoro

Social network you want to login/join with:

Senior / Experienced Wholesale A2P SMS Key Account Manager, bergamo

col-narrow-left

Client:

Agile Telecom

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

8172905031473823744337110

Job Views:

1

Posted:

08.06.2025

Expiry Date:

23.07.2025

col-wide

Job Description:

About us

At Agile Telecom, we’re on a mission to deliver reliable, high-quality communications between businesses and their customers, every time.

Founded in 2002, Agile Telecom has established itself as a global carrier specializing in Application-to-Person (A2P) SMS messaging, with a reputation for technological reliability, scalability, and 24/7 operability. Since 2015, we have been part of Growens Group, an integrated industrial group active in predictive marketing, mobile messaging, and content creation.

We operate as a licensed telecom operator and provide interconnection services to major Mobile Network Operators (MNOs), aggregators, and digital service providers worldwide.

Your impact

As a Senior / Experienced Wholesale A2P SMS Key Account Manager, you will play a key role in growing Agile Telecom’s international wholesale business, managing strategic accounts and developing long-term partnerships with carriers, aggregators, CPaaS providers, and OTT platforms.

You will be responsible for both the commercial development and the operational health of your accounts, ensuring profitability, service quality, and customer satisfaction in a fast-paced and competitive environment.

Some examples of your responsibilities

• Manage and grow a portfolio of key wholesale accounts (both buy and sell side) within the A2P SMS market
• Develop new business opportunities with international aggregators and carriers
• Optimize routing and pricing strategies to maximize margins and meet service level expectations
• Conduct regular business reviews and performance analyses with partners
• Negotiate commercial terms, contracts, and volume commitments
• Coordinate closely with internal departments (technical, legal, billing, finance) to ensure successful delivery and onboarding
• Attend industry events and represent Agile Telecom at global conferences (e.g., GSMA WAS, Capacity, GCCM)

What we offer

• Make a difference: an agile, high-impact environment where your work matters
• Ownership and accountability: full control over your key accounts
• Career development: interaction with senior leadership and opportunities for international growth
• Remote-friendly culture with flexible working hours
• Global mindset: part of the Growens Group, with operations and clients in Europe and North America

What we are looking for – Essential Qualifications and Skills

• 3+ years of experience in Wholesale A2P SMS account management or sales
• Established network of contacts across the messaging ecosystem (aggregators, hubs, carriers)
• Strong understanding of SMS delivery, routing, KPIs, and anti-fraud practices
• Excellent negotiation and relationship-building skills
• Familiarity with CRM systems, pricing tools, Google Workspace and Microsoft suite
• Fluent in English and Italian (written and spoken). Additional languages are a plus
• Highly motivated, target-oriented, and able to work independently

What we are looking for – Nice to Have

• Knowledge of international telecom regulations affecting A2P messaging (e.g., LATAM, India, Middle East)
• Experience with traffic analysis, spam filtering frameworks, and DLR troubleshooting
• Active participation in industry forums or associations such as GSMA, MEF, or Capacity Media

Location: Italy or EU

Growens is an equal opportunity employer and values diversity. We do not discriminate on the basis of ethnicity, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, or any other basis protected by law.