Senior Email Retention Manager | Klaviyo, Lifecycle | Remote

OKTOBER; Meolo; Remote; EUR 80,000 - 116,000; Full time

Benefits offered by this job

Fully remote

Generous PTO

Growth path

Direct access to founders

Job summary

OKTOBER is a remote-first Shopify retention agency. We lead high-value accounts and turn data-driven decisions into results. You will own strategy and outcomes for your pod's top clients and mentor others.

This role requires 4+ years managing complex accounts, full-funnel expertise, and strong client leadership. You’ll direct onboarding, roadmap, and retention campaigns while staying at the cutting edge of retention marketing.

Qualifications

• 4+ years hands-on experience managing high-value/high-complexity accounts.
• Full funnel understanding beyond email metrics.
• Proven ability to develop retention strategy from scratch.
• Strong client-facing skills including coaching or mentoring marketers.
• Agency background or 8fig+ brand experience.

Responsibilities

• Independently manage 5-6 Shopify brands doing over 5M/y, including our most complex accounts.
• Own the retention roadmap across your portfolio: planning calendars, timing, and revenue targets, and interpreting data to define next steps.
• Develop advanced retention strategies and review campaigns before they reach the client.
• Collaborate with a junior Retention Manager handling copy and project management.
• Mentor RM1s and RM2s in your pod: coach on client-facing skills and data-driven decisions.
• Run client onboarding for new brands, setting tone and expectations from day one.
• Stay at the cutting edge of retention marketing and share insights with the team.

Skills

Client relationship

Retention strategy

Mentoring/coaching

Full funnel marketing

Agency/8fig+ brands

Job description

We're one of the fastest-growing Shopify Retention Agencies in the space, and the brands we work with love us for it. Our team is small, sharp, and obsessed with turning one-time buyers into loyal customers - and we're looking for someone who shares that obsession, and can lead others toward it too.

We're a remote-first company, so you're free to work whenever suits you best, just make sure you're online from 12-5pm CE(S)T so we can stay in sync with the team and clients. Please only apply if you can commit to this.

Your mission: own the strategy and outcomes for your pod's highest-value, most complex accounts, turning data-driven decisions and strong client leadership into the standard the rest of the team is built to meet.

What you'll do:

• Independently manage 5-6 Shopify brands doing over 5M/y, including our most complex, highest-value accounts
• Own the retention roadmap across your portfolio: planning calendars, timing, and revenue targets, and interpreting data to define next steps
• Develop advanced retention strategies and review campaigns before they reach the client
• Work with a more junior Retention Manager who handles copy and project management for your clients, freeing you up to focus on strategy and the relationship
• Mentor RM1s and RM2s in your pod: coach them on client-facing skills, strategic thinking, and data-driven decision-making
• Run client onboarding for new brands, setting the right tone and expectations from day one
• Stay genuinely at the cutting edge of retention marketing and bring that thinking back to the team

What we're looking for (non negotiable):

• 4+ years hands-on experience, including running high-value/high-complexity accounts
• Full funnel understanding, not just email metrics
• Proven ability to develop retention strategy from scratch,
• Strong relationship builder with proven client-facing experience, including coaching or mentoring other marketers
• Agency background or 8fig+ brand experience

What you'll get:

• Competitive salary
• Generous paid time off
• Fully remote - work from wherever you do your best work
• Clear growth path into Team Lead and beyond
• Access to all tools, data, courses and coaches you need for being successful
• Direct access to founders of the fastest growing e-commerce brands worldwide

This is for you if:

• You're a freelancer/agency owner who wants more stability, without giving up ownership
• You want the hardest, highest-stakes accounts on your desk, not the easy ones
• You like making other people better at their jobs, not just doing your own well

This is not for you if:

• You're looking to get away by doing the bare minimum
• You want to stay heads-down on execution and skip the mentoring/strategy side

Speak soon