Senior Data Center IT Support Technician

Microsoft; Milano; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Milan seeks an experienced IT support technician to manage technical troubleshooting and inventory in the data center. Candidates should possess a high school diploma and relevant experience in Tier 2/3 IT support. Flexibility to work non-business hours is required. Join us to contribute to exciting projects and a collaborative environment.

Competenze

• Proven experience in Tier 2/3 IT support.
• Ability to meet Microsoft security screening requirements.
• Flexibility to work non-business hours including weekends.

Mansioni

• Build strong working relationships in the data center.
• Manage SAW inventory including ordering and decommissioning.
• Provide technical troubleshooting and support.

Conoscenze

Technical troubleshooting

IT support (Tier 2/3)

Inventory management

Customer service

Formazione

High school diploma or equivalent

Technical College degree in Computer Science, Math or Telecommunications

Strumenti

CompTIA certifications

Microsoft certifications

Network Certifications

Descrizione del lavoro

Responsibilities (Text Only)

Responsibilities - Building strong working relationships with people working within the data center and at corporate. - Ensuring SAW devices are in a “healthy” state, meeting Security’s compliance standard. - Receiving confidential information to perform BIOS setting changes. - Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices. - Providing guidance to users for common SAW repair issues and escalating issues experienced by users. - Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt. - Providing Senior Data center Technician-level support when needed. Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes. - Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed. - Assisting Data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required. - Embody our culture and values.

Qualifications (Text Only)

Required Qualifications: - High school diploma or equivalent - Proven experience in Tier 2/3 IT support and comprehensive technical troubleshooting abilities in a fast-paced environment while collaborating with both technical and corporate teams are essential. Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. While not required, we also look for the following Preferred Qualifications: - Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience - Applicable certifications: CompTIA, Microsoft, Network Certifications - Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.) - Perform and execute organization’s safety programs and policies, and compliance knowledge. - Flexibility to work non-business hours (shifts) that may include weekends and/or holidays. - Valid license to drive standard street-legal automatic transmission vehicles within your DC’s local jurisdiction. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a requestvia the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.