Senior Customer Success Manager (m / f / x) - Performance Marketing, Milan-based

nexoya Ltd.; Monza; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading marketing technology company is seeking a Digital / Performance Marketing Manager to empower marketers through data-driven strategies. This role involves driving customer satisfaction, building relationships, and providing expert advice to optimize marketing efforts. Flexible hybrid work model allows for a balance of onsite and remote work, fostering a collaborative and innovative culture.

Servizi

Hybrid working model

Personal development roadmap

Quarterly Strategy Days

Regular team events

Competenze

• 5+ years of experience in Digital / Performance Marketing Manager or Consultant.
• Proven experience with large budget management.
• Business fluent in Italian and English.

Mansioni

• Lead onboarding for new customers and ensure smooth processes.
• Monitor and analyze customer KPIs for operational improvements.
• Troubleshoot issues and identify opportunities for performance optimization.

Conoscenze

Customer relationship building

Analytical skills

Problem-solving

Organizational skills

Formazione

5+ years of experience in Digital / Performance Marketing

Strumenti

Google Ads

Meta

Campaign Manager

Descrizione del lavoro

Empowering marketers to make data-driven decisions with a copilot—transparent, independent, and powered by artificial intelligence (AI).

YOUR MISSION

Enable performance marketing teams around the world to change the way they work today, from a manual Excel-based budgeting approach to a fully data-driven, artificial intelligence-based, and automated way. You are the expert, providing strategic guidance and helping execute strategies to drive their success to a new level.

The impact you'll have :

Be the driving force behind customer satisfaction, acting as the main point of contact and advocate for their success.

Establish strong customer relationships through personalized consultations, expert advice, and customized strategies.

Lead the onboarding process for new customers, ensuring a smooth and effective process.

Monitor and analyze our customer’s key performance indicators (KPIs).

Use data-driven insights to make recommendations for operational improvements.

Troubleshoot issues and proactively identify opportunities for performance optimization to empower our customer’s success

Collect feedback to understand customer satisfaction and identify areas for improvement.

Your future work-life could be this :

Purpose : Play a key role in shaping the innovative marketing technology industry.

Culture : A transparent company culture at eye level, where every individual is valued and supported.

Strategy : Participate in shaping the company strategy and culture during quarterly Strategy Days.

Growth : Tackle challenging tasks and develop yourself further by taking on responsibilities from day one and receiving a personal development roadmap.

Events : Regular events for the entire team, both on-site and off-site.

Flexibility : Work in a hybrid model with 2 days / week on-site and 30-60 days per year from your desired location.

Your experiences and skills :

5+ years of proven experience as Digital / Performance Marketing Manager or Consultant, preferably in a Media Agency.

Demonstrated interest in startup culture and familiarity with agile frameworks.

Demonstrated experience managing large budget investments on main digital channels (Google Ads, Meta, Campaign Manager etc.)

Exceptional customer relationship-building skills.

Analytical and problem-solving skills to effectively use software, explain its features, and leverage its capabilities to solve clients' problems.

Outstanding organizational skills and advanced ability to structure and prioritize work efficiently.

Experience collaborating effectively with product and sales teams is a plus.

Business fluent in Italian and English (German is a plus).

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