(Senior) Customer Success Manager Italy

Aufinity Group | bezahl.de; Catania; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A pioneering FinTech scaleup in Europe seeks a Digital Project Manager responsible for enhancing customer relations and overseeing innovative payment solutions. With at least 5 years in project management, you'll join a collaborative culture prioritizing personal development and team spirit. Enjoy working from home and engaging in spirited monthly events.

Servizi

Extensive training and development opportunities

Open corporate culture

Monthly team events

Possibility of working from home

Competenze

• At least 5 years in digital multi project management.
• Experienced in clear communication at C-level.
• Willingness to travel to customers.

Mansioni

• Manage customer communication and training for product usage.
• Introduce innovative payment processes to customers.
• Identify and eliminate onboarding project hurdles.

Conoscenze

Communication

Project Management

Problem Solving

Descrizione del lavoro

• You are responsible for our italian customers and take care of all communication
• You are introducing an innovating payment processes for car dealer groups and other industries
• You are responsible for the training of the operational managers (remotely / on site) for our product usage
• You identify possible “stumbling blocks” in the onboarding project and eliminate them in coordination with customers and your colleagues from other areas
• You are in charge of upgrading our solution for existing clients
• Through your proximity to the customer, you help to continuously improve our product and processes

Your profile

• You have at least 5 years of experience in digital (multi) project management, ideally with proof of your own successful projects
• A structured and clean way of working, even in stressful situations : you are used to keep several balls in the air
• Clear and confident communication at C-level, even in a tense environment
• Willingness to travel to our customers
• You are native or bilingual in italian, confident in business english and keen to work in a fast-paced environment
• Experience in the automotive or software environment is the cherry on the cake, but not a must

Why us?

• The opportunity to be part of one of the most exciting FinTech Scale-Up stories in Europe
• Take advantage of our extensive training and development opportunities to constantly improve your skills and develop yourself further.
• An open and transparent corporate culture where your ideas and suggestions are always heard
• Possibility of working from home
• Look forward to monthly team events where the focus is on team spirit and fun

About Us

We, Aufinity, are a Cologne-based FinTech scaleup and pioneer for digital payment solutions in the automotive sector. In 2018, we created bezahl.de, the first all-in-one platform for digital payment management in the automotive trade. With our product, we optimize internal payment processes and help our customers save valuable time and costs in the back office. At the same time, we enable car dealership groups to offer a fully digital payment process with various payment methods - including specialized payment methods for large sums - for the first time.