Senior Customer Service Specialist

PALFINGER AG; Reggio Emilia; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

PALFINGER AG, a leader in crane and lifting solutions, is looking for a technical support specialist for Smart Class Platforms. The position involves troubleshooting, warranty case handling, and interaction with various internal departments. Candidates should have relevant educational backgrounds and be fluent in English and Italian, with a willingness to travel internationally. You will join a dynamic team committed to quality support and innovative solutions.

Servizi

Extensive continuing education program

Competitive compensation package

Open door policy

Friendly team culture

Competenze

• Successfully completed education as mechatronics engineer, electrician, or similar.
• Experience in service engineering and repair of machinery.
• Fluent in English and Italian is required.

Mansioni

• Perform 2nd-Level Support for Smart Class Platforms.
• Handle warranty cases and diagnose hydraulic and electrical systems.
• Prepare and execute on-site troubleshooting.

Conoscenze

Communication

Customer-oriented mentality

Knowledge of electrics and hydraulics

Formazione

Mechatronics engineering

Electrician

Electronic technician

Descrizione del lavoro

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

Are you aiming high? Then join the Palfinger, the world’s leading specialist for truck-mounted access platforms. With our products ranging from 11 up to 90 meters working height, we offer our customers flexibility, maximum performance, and innovations for their success.

Become part of this fascination!

To expand our team for the technical support and on-site repairs, we are now looking for a highly motivated

PRIMARY RESPONSABILITIES :

• Perform 2nd-Level Support for Smart Class Platforms (produced in Italy)
• Handling of warranty cases (mainly Smart Class) and diagnose of hydraulic and electrical systems of Smart Class Platforms
• Creation of market communication (service info / actions / recalls),Identify and handle problems coming from the market
• Frequent contact with internal departments (Quality, R&D, Operations, Procurement) and Participate in cross-department meetings
• Partially prepare, execute and follow-up of on-site trouble shooting

QUALIFICATIONS :

• Successfully completed education, e.g. mechatronics engineers, electrician, electronic technician or similar
• Experience in service engineering, national and / or abroad, Experience in maintenance, servicing, and repair of machinery,Sound knowledge in electrics and hydraulics
• Customer-oriented mentality and communication skills,
• Knowledge about the access platforms market, e.g. window cleaning, green services, wind energy and rental are an advantage
• Willingness to travel globally (20-30%)
• Must speak English and Italian

WHAT WE OFFER :

• A very interesting and challenging full-time job in an international environment
• Room for your own ideas that we evaluate together and reward upon success
• Extensive continuing and individual education program
• Competitive compensation package (paid vacation, paid holidays)
• A friendly team, open door policy and informal company culture

Are you interested in the position and still have questions? Please do not hesitate to contact us.

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