Senior Client Advisor/Supervisor

Canali has been a paradigm of tailor-made Italian luxury and men’s elegance for more than 85 years. Since 1934, it has been promoting the values of Made in Italy excellence through its artisanal know-how, creating sartorial masterpieces of exceptional wearability and comfort in a perfect balance of elements that blends culture and history with style and taste. Reporting directly to the store manager, you will join the Serravalle team as a Senior Client Advisor/Supervisor.

RESPONSIBILITIES

Sales

• Achieve established sales targets
• Directly assisting clients following the Canali customer experience standards

Clienteling and Customer Service

• Guarantee high-level customer service
• Guarantee impeccable management of the customer database and data quality
• Coordinate customer loyalty and contact activities

Operations

• Supervise inventory control and management
• Ensure proper maintenance of all equipment and materials
• Ensure the store is always impeccable and reflects the brand image
• Ensure compliance with procedures

EXPERIENCE

• 2+ years in a similar position
• Previous experience in Serravalle Outlet
• Customer-centric mindset, teamwork and digital skills
• Attention to detail and organization abilities
• Good knowledge of English (every other additional foreign language is a plus)
• Knowledge of sales, operations, and inventory