Senior Client Advisor - Portuguese Speaker

Dolce & Gabbana; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading luxury fashion brand in Milan seeks a Senior Client Advisor fluent in Portuguese to enhance client experiences. The ideal candidate will have proven luxury retail experience and superb interpersonal skills to foster lasting relationships with an exclusive clientele. Responsibilities include delivering bespoke service, managing client relationships, and maintaining the boutique's premium environment. This full-time role offers involvement in a vibrant luxury setting.

Competenze

• Proven experience in a client advisory role within luxury retail.
• Strong organizational and multitasking skills with a proactive approach.
• Excellent interpersonal and communication skills.
• Fluency in Portuguese, Italian and English.
• Deep understanding of luxury client expectations.

Mansioni

• Provide expert guidance and personalized attention to clients.
• Elevate the in-store experience with high-touch service.
• Collaborate with the team to maintain an elegant environment.
• Manage client relationships using CRM tools.
• Assess performance and identify opportunities for growth.
• Support colleagues by sharing best practices.
• Assist in maintaining the boutique’s premium environment.

Conoscenze

Client advisory in luxury retail

Organizational and multitasking skills

Interpersonal and communication skills

Fluency in Portuguese

Fluency in Italian

Fluency in English

Understanding luxury client expectations

Descrizione del lavoro

Join to apply for the Senior Client Advisor - Portuguese Speaker role at DOLCE&GABBANA

We are seeking a dynamic and passionate Senior Client Advisor - Portuguese Speaker to represent our prestigious brand in the heart of Montenapoleone’s luxury district. You will play a key role in delivering personalized, impeccable client experiences that reflect the highest standards of our brand and foster lasting relationships with an exclusive clientele.

Your Contribution to the Role

Provide clients with expert guidance and personalized attention, ensuring a seamless and exceptional shopping experience that drives sales and loyalty.

• Elevate the in-store experience by delivering high-touch, bespoke service aligned with the brand’s luxury standards and anticipating clients’ needs.
• Collaborate with the team to maintain an elegant and welcoming environment, ensuring smooth operations and impeccable product presentation.
• Serve as a brand ambassador by demonstrating deep product knowledge and storytelling skills to engage and inspire clients.
• Strategically manage client relationships using CRM tools to enhance retention and acquisition through proactive and personalized outreach.
• Continuously assess personal and boutique performance to identify opportunities for growth and contribute to achieving individual sales targets.
• Support and inspire colleagues by sharing best practices and fostering a culture of excellence and collaboration.
• Assist in maintaining the boutique’s premium environment through attention to visual merchandising, stock organization, and general upkeep.

What You Bring To The Team

• Proven experience in a client advisory role within luxury retail
• Strong organizational and multitasking skills with a proactive, solution-oriented approach
• Excellent interpersonal and communication skills, with the ability to build rapport and motivate clients and colleagues alike
• Fluency in Portuguese, Italian and English
• Deep understanding of luxury client expectations and the nuances of delivering an exceptional service experience

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Consulting, Information Technology, and Sales

Industries

• Retail Apparel and Fashion
• Retail Luxury Goods and Jewelry