Senior Client Advisor - Montblanc

Richemont; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading luxury brand is seeking a Senior Client Advisor for their Milan boutique. The ideal candidate will excel in driving sales, providing exceptional client service, and leveraging local market knowledge. This role requires fluency in Italian and English, with a strong understanding of luxury retail dynamics. Join a prestigious team dedicated to delivering unparalleled client experiences.

Competenze

• 3-4 years of experience in luxury retail.
• Strong understanding of the high-end market.

Mansioni

• Drive sales performance and achieve sales goals.
• Provide exceptional service and expert advice to clients.
• Cultivate relationships with local clients.

Conoscenze

Fluency in Italian

Fluency in English

Proficiency in Spanish

Proficiency in Portuguese

Digital technologies

Strumenti

CRM applications

Descrizione del lavoro

Montblanc - Senior Client Advisor

For our Milan Montenapoleone boutique, we are looking for a distinguished Senior Client Advisor to play a pivotal role in maximizing boutique performance. This will be achieved through exceeding sales targets and strategic objectives, while consistently delivering an unparalleled client experience that embodies luxury and sophistication.

How will you make an impact? You will:

• Drive sales performance by actively contributing to the daily sales process and consistently achieving personal and boutique sales goals.
• Provide exceptional service to clients, offering expert advice and guidance in product selection, and introducing complementary or alternative items to enhance their experience.
• Manage payment processing, including cash and card transactions, ensuring accuracy and adherence to established procedures.
• Oversee the receipt and recording of substantial inventory deliveries, maintaining meticulous records and organization.
• Cultivate and maintain strong relationships with local clients, leveraging a deep understanding of the Milanese luxury market.
• Utilize digital tools and CRM applications to enhance client engagement and personalize the shopping experience.

How will you experience success with us?

• 3-4 years of proven experience in luxury retail, demonstrating a strong understanding of the high-end market.
• Exceptional fluency in Italian and English is essential. Proficiency in Spanish or Portuguese is highly desirable.
• Extensive knowledge of the Milan area, including local client preferences and luxury market trends.
• Established network of local clients and connections within the Milanese luxury scene.
• Strong commercial mindset with a proven track record of achieving results and exceeding expectations.
• Demonstrated affinity for digital technologies and CRM applications.
• Impeccable personal presentation, refined manners, and an innate sense of style, reflecting an appreciation for luxury goods.
• Highly reliable, with a strong sense of responsibility, independence, and exceptional organizational skills.

What makes our group different?
Our true power does not lie in our similarities but in the riche diversity of our arts, cultures and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty and solidarity
• We foster empathy, curiosity, courage, humility and integrity
• We care for the world we live in

Your journey with us:

During the interview process, you will have the opportunity to meet the HR team, the Boutique Manager and Retail Manager.

Learn more about life at Richemont and our maisons below:

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg