SENIOR CLIENT ADVISOR

Louis Vuitton; Venezia; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A luxury fashion brand is seeking a Senior Client Advisor in Venice, Italy, to enhance client experiences and support team objectives. The ideal candidate will have strong communication skills, a high level of clienteling, and be fluent in both Italian and English. This role involves achieving sales objectives and mentoring team members to ensure exceptional service delivery.

Competenze

• Strong communication and listening skills are essential.
• Experience in clienteling with a proven track record.
• Ability to motivate others and deliver excellent client experience.

Mansioni

• Achieve individual and team objectives and be accountable for sales results.
• Welcome Clients and enhance their experience by advising across the Brand.
• Support Managers in daily operations and mentoring team members.

Conoscenze

Strong communication and listening skills

High level of clienteling

Motivation and support for the team

Excellent client experience delivery

Strong organizational skills

Fluent Italian

Fluent English

Descrizione del lavoro

Job responsibilities

As a Senior Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton values. You will strive to discover your Clients and their every need, and to guide them across the Brand.

You will be a role model to the team, and will support your Team Manager in operational duties.

You will proactively reach out to your Clients in order to achieve individual and team goals.

Be an Exceptional Client Advisor, and a Role Model for the Team

• Achieve individual and team objectives, be accountable for sales results and support the team in their sales
• Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories
• Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships
• Develop the highest standards of Brand and product knowledge
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store

Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team

• Assist Management in daily operations: floor management, stock operations, and opening / closing duties
• Support the Managers in developing the team through mentoring and buddying activities
• Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed

Profile

• Strong communication and listening skills
• High level of clienteling
• Motivation and support the team
• Excellent client experience delivery
• Understand the business priority and store dynamics
• Strong organizational skills and agility
• Fluent Italian and English