Senior Claim Manager (m/f/d)

Alpitronic; Casalecchio di Reno; In loco; EUR 74.000 - 94.000; Tempo pieno

Vantaggi offerti da questo lavoro

30% variable bonus

Additional company benefits

Descrizione del lavoro

Alpitronic in Bologna, with monthly travel to Bolzano, is seeking a Senior Claims Manager to strategically guide end-to-end claims with suppliers and customers. You will minimize financial losses and help standardize global processes; this role reports to senior management and requires strong cross-functional collaboration.

The ideal candidate holds an Engineering/Industrial/Business degree, several years in manufacturing, and solid knowledge of liability and contract law.

Competenze

• Engineering/industrial degree with technical understanding.
• Several years in a similar industrial/manufacturing role.
• Strong knowledge of Liability Law, Contract Law, Product Compliance, and Conformity of Product.
• Experience in international companies and managing global relationships.
• Fluency in English and Italian; German is a plus.

Mansioni

• Own end-to-end claim cases from execution to follow-up.
• Manage multiple high-criticality claims with customers and suppliers.
• Document all claim communications with internal/external stakeholders.
• Coordinate with R&D, Finance, Sales, Purchasing, Legal, and external partners.
• Lead negotiations and set strategies for high-exposure claims.
• Define and implement global claim management processes.
• Report regularly on status and financial impact to senior management.

Conoscenze

English fluency

Italian fluency

Negotiation skills

Analytical mindset

Cross-functional work

Legal knowledge

Formazione

Engineering / Industrial Engineering / Business Administration degree

Descrizione del lavoro

We are looking for a Senior Claims Manager to strategically manage the end-to-end claims process towards both suppliers and customers. The role is responsible for autonomously handling complex and high-impact claim projects across commercial, technical, and legal dimensions. The objective of this position is to minimize financial losses arising from claims, directly contributing to the company’s financial performance and risk mitigation strategy. In addition, the role will play a key part in developing and standardizing global claim management processes across the organization.

The role will be based at Alpitronic’s Bologna site, with business trips to the Bolzano headquarters throughout the month.

Your Responsibilities

• Full end-to-end ownership of claim cases, including execution, monitoring, reporting, and follow-up
• Management of multiple and criticality claims involving both customers and suppliers
• Handling and documentation of all claim-related communication and records with internal and external stakeholders
• Cross-functional coordination with R&D, Finance, Sales, Purchasing, Legal, Customers, Suppliers, external lawyers, and insurance companies
• Negotiation lead and result responsibility for high-exposure and financially relevant claims
• Definition and execution of negotiation strategies with external parties
• Ongoing follow-up of external communication, ensuring deadline adherence, escalation, and risk control
• Regular reporting of claim status and financial impact to senior management and to C-level
• Acting as a senior advisor to Management and C-Level for strategically relevant and complex claim-related decisions
• Contribution to the development and standardization of global claim management processes

Your Qualifications & Skills

• Degree in Engineering, Industrial Engineering, Business Administration, or similar, with solid technical understanding
• Several years of experience in a similar role within an industrial or manufacturing environment
• Strong knowledge of Liability Law, Contract Law, Product Compliance, and Conformity of Product
• Experience working in international companies and managing global business relationships
• Fluency in English and Italian; German is a plus
• Structured and strategic mindset with strong analytical capabilities
• Excellent communication and negotiation skills, including at senior stakeholder level
• Ability to understand and manage complex, cross-functional technical and commercial topics
• Solution-oriented, proactive, and strong in problem resolution

OUR COMMITMENT

• Innovative work environment in a young, dynamic team
• High-tech projects in the future-proof sector of e-mobility
• Opportunities for advancement in a growing company
• A wide range of further training opportunities
• Total compensation starting from €74,000 gross per year, including a 30% variable bonus based on goal achievement
• Additional company benefits

The compensation indicated represents the total compensation for this role. Final compensation may vary based on the candidate's experience, qualifications, skills, and the scope of responsibilities. Should the position's responsibilities, seniority level, or location differ during the recruitment process, the applicable compensation may be adjusted accordingly, taking into account local market conditions and internal compensation frameworks.

WHY ALPITRONIC

Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL

We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!