Senior Business Development Manager

TLC Worldwide; Milano; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Weekly webinars

Wellness Week

Culture Club

Gives Back

Rise initiative

Awards ceremony - Frankies

Owner's Club

Job summary

TLC Worldwide in Milano is seeking a Senior Business Development Manager to drive growth in Financial Services, Telco and retail clients. You will own the full sales cycle, build a high-quality pipeline and close complex, high-value deals.

Collaborate with product, marketing and regional teams to shape propositions, engage senior stakeholders, and expand TLC's footprint across markets. We value a hunter mindset, strategic thinking and the ability to translate complex solutions into tangible

Qualifications

• Proven experience selling consultative, solution-led propositions and managing complex sales cycles.
• Ability to engage and influence senior stakeholders across organisations.
• Track record of winning new business and expanding accounts in Financial Services, Telco or related sectors.

Responsibilities

• Own the full sales cycle from prospecting through to signed commercial agreements.
• Build and convert a high-quality pipeline of strategically aligned opportunities.
• Identify, shape and close complex, high-value deals.
• Lead pitches, proposals and commercial negotiations.
• Develop tailored solutions addressing client challenges and growth ambitions.
• Deliver net-new revenue through new client acquisition.
• Collaborate with Product, Marketing and Client Services to shape propositions.
• Ensure a seamless transition from deal closure to delivery.

Skills

Consultative selling

Deal closure

Strategic partnerships

Stakeholder management

New business generation

Negotiation

Growth mindset

Market expansion

Job description

WE ARE HIRING A SENIOR BUSINESS DEVELOPMENT MANAGER

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients

• Weekly webinars to support your development through our People Academy

• Annual TLC Wellness Week and programmes throughout the year

• TLC Culture Club - including seasonal social events, tasty lunches & more

• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave

• TLC Rise - supporting and empowering women into leadership roles

• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits

• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

What you'll be doing:

Winning New Business

• Own the full sales cycle from prospecting through to signed commercial agreements

• Build and convert a high-quality pipeline of strategically aligned opportunities

• Identify, shape and close complex, high-value deals

• Lead pitches, proposals and commercial negotiations

• Develop tailored solutions that address client challenges and growth ambitions

• Deliver net-new revenue through new client acquisition

Building Strategic Partnerships

• Develop revenue-generating partnerships across agencies, technology platforms and ecosystem partners

• Identify opportunities to embed TLC's reward and engagement solutions into partner offerings

• Structure commercial agreements that deliver mutual value and long-term growth

• Create scalable partnership models that can be replicated across markets

Becoming a Trusted Growth Partner

• Understand client challenges, market dynamics and competitive pressures

• Engage senior stakeholders including CMOs, Commercial Directors, Growth Leaders and C-Suite executives

• Position TLC as a strategic partner that drives measurable business outcomes

• Identify opportunities across Financial Services, FMCG, Retail and Telco sectors

Collaborating Across TLC

• Work closely with Product, Marketing, Client Services and regional teams to create compelling propositions

• Ensure a seamless transition from deal closure to delivery

• Share market intelligence and customer insights to influence go-to-market strategy

• Help shape the future growth of the business

Who we're looking for:

• Experience selling consultative, solution-led propositions rather than transactional products

• Proven success in winning new business and securing complex, high-value deals

• Background in loyalty, rewards, incentives, promotions, marketing services, MarTech or customer engagement solutions

• Strong experience selling into Financial Services and Telco organisations, including banks, card issuers or other relevant businesses

• Ability to engage, influence and negotiate with senior stakeholders

• Experience managing long and complex sales cycles involving multiple decision-makers

• Strong commercial and financial acumen

• Experience working within a global or matrix organisation is advantageous

Who You Are

• A natural hunter who loves winning new business

• Commercially sharp and focused on value creation

• Strategic in your thinking and able to see opportunities others miss

• A confident storyteller who can translate complex solutions into compelling business outcomes

• Resilient, resourceful and comfortable operating in ambiguous environments

• Highly motivated by delivering revenue, growth and measurable results

• Skilled at building trust and influence with senior stakeholders

• Someone who thrives in a fast-moving, entrepreneurial culture

What Success Looks Like

In this role, success will be measured by:

• Consistent delivery of net-new revenue

• Winning strategically important clients and partnerships

• Building a healthy pipeline with strong conversion rates

• Expanding TLC into new brands, categories and markets

• Creating scalable partnerships that generate repeatable revenue streams

• Establishing TLC as a trusted growth partner within the Financial Services and Telco sectors

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.