Senior Business Analyst (They/She/He)

The Digital Virgo Group are worldwide specialists in mobile payment via Telecom operator billing solutions. Connecting merchants to operators, we respond to the rising need for digital payments using a simple transactional channel which is fast, secure, and available worldwide. When you join Digital Virgo, you are integrating into an innovative, global group with local teams who collaborate daily, thanks to their complementary skills. Our teams come from multicultural and diverse backgrounds; this diversity enriches our company. We are known for our work atmosphere being the perfect mix of ambitious projects and good humour. We pride ourselves on focusing on individual development and initiative. More information about our business and group on digitalvirgo.com

Job Description

We are seeking a motivated and agile Senior Business Analyst to join our BA team in Florence. As a Senior Business Analyst, you will leverage your data-driven insights to optimize performance and support operational teams & project roll-out. In this highly cross-functional role, you’ll interact with a wide spectrum of teams (Operations / Acquisitions / Product / Commercial / Finance) and actively participate in the group’s growth dynamic. The role also requires strong interpersonal skills and proactivity, as we value entrepreneurship and leadership.

Qualifications

Reporting to the BA Director, you will:

• Track, analyze, and alert teams of all KPIs and provide qualitative feedback in order to support business decision making (pre-defined key countries under your sole responsibility). Take the lead of Turnover Monitoring from a global perspective, sharing insights on trends and alerting key stakeholders on strategical adjustments required.
• Collaborate with local analysts and validate Gross Margin for the defined business line. This key activity also requires interactions with Finance departments and global data team to validate and certify statistics.
• Take ownership of forecast and budget processes, consolidating and producing all supporting documentation required for the process and variance vs target analysis.
• Ad hoc analysis capability and innovation will be a plus (AI projects involvement).
• Mentor and guide junior analysts, fostering a culture of continuous learning and improvement within the team.
• Stay updated with industry trends and best practices to ensure the company remains competitive and innovative.

Skills and Experience:

• Degree in mathematics, statistics or similar
• Advanced knowledge of Microsoft Excel
• Excellent analytical skills and an informed, evidence-based approach
• Experience with data visualization tools (e.g., Looker, Tableau)
• High degree of motivation, flexibility and creativity
• Strong communication and organizational skills
• Experience in a similar role / digital market sector
• Proven ability to work autonomously and interact with various levels of a business
• Strong problem-solving skills and the ability to think strategically