Senior Associate, Business Development

Klook Travel Technology, B.V.; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading travel technology company is seeking a Senior Associate in Milan to support business development in Italy. The ideal candidate will manage relationships with merchant partners and drive operational excellence. Requires fluency in Italian and strong English skills, with 2-3 years of experience in a multicultural setting. Join us to contribute to a dynamic travel industry and help enhance customer experiences.

Competenze

• 2-3 years of work experience in a cross-functional, multicultural, or startup setting.
• Native or fluent in Italian, French, German or Spanish, with strong English skills.
• Comfortable working independently and collaboratively across diverse teams.

Mansioni

• Support destination management and supply strategy in key markets.
• Work closely with regional leads and cross-departmental teams.
• Identify areas for improvement across different processes.

Conoscenze

Detail-oriented

Strong communicator

Problem-solving

Organizational skills

Customer-focused

Descrizione del lavoro

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences .

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values :

Customer First

Push Boundaries

Critical Thinking

Build for Scale

Less is More

Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

We are expanding our Europe Business Development team and are looking for a Senior Associate to play a key role in developing one of the following key markets : Italy, France, Germany, or Spain.

This is a market- and language-specific role. . Knowledge of the respective local travel market is a plus.

You’ll work closely with our Business Development Managers and Supply Leads to enable success for our growing pool of merchant partners — from iconic attractions to hidden gems. This is a hands-on role that blends operations, relationship management, and creative problem-solving to help our partners thrive on Klook.

Here’s a closer look at what you’ll do

1. Market-Specific Business Development & Relationship Management

Support destination management and supply strategy in [Italy / France / Germany / Spain], focusing on key regional markets and top destinations

Contribute to growing and optimizing Klook’s supply by developing local market insights, identifying potential partners, and supporting onboarding and engagement efforts

Act as key operational contact for core merchant partners, ensuring long-term success through proactive communication, issue resolution, and partner satisfaction

Represent Klook on the ground with professionalism and credibility, engaging with merchants and institutions with a customer-first, solutions-oriented mindset

2. Strategic Account Support

Work closely with regional leads and colleagues across departments like Finance, Customer Service, Tech, and Marketing to drive execution for high-priority accounts

Own key operational workflows such as onboarding, inventory setup, settlement reconciliation, customer support, and API operations

3. Growth & Sales Optimization

Accelerate growth by identifying opportunities to boost sales, enhance activity pages, and ensure our supply remains competitive and aligned with Klook’s quality standards

Make an impact by identifying areas for improvement across different processes and systems

4. Operational Excellence

Build strong working knowledge of Klook’s backend and frontend tools, systems, and processes to ensure smooth day-to-day operations and continuous improvement across the merchant journey

Onboard new travel products - this can range from tours, workshops, unique experiences or even concert tickets

Update and manage existing travel products - with critical schedule and inventory information as the needs of our merchants adapt

Who you are

Detail-oriented and organized, with the ability to manage multiple priorities efficiently

A strong communicator who builds trust with both internal teams and external partners

Comfortable working independently and collaboratively across local and overseas teams

Self-driven and unfazed by routine or repetitive tasks, with a focus on consistency and continuous improvement

Ideally, you have

A startup mindset : collaborative, adaptable, and ready to take initiative

Familiarity with content management systems, customer service, or data entry

2-3 years of work experience in a cross-functional, multicultural, or startup setting

Language Proficiency : Native or fluent in Italian, French, German or Spanish, with strong English skills (spoken and written). Additional European languages are a plus.