Senior Account Manager, SMB

Honey; Lombardia; Hybrid; EUR 43,000 - 62,000; Full time

Job summary

PayPal is seeking an AM1 to manage a portfolio of around 80 high-value SMB merchants in Milan, Italy. You will own the end-to-end commercial relationship, identify opportunities to deepen relationships, expand product adoption, and protect and grow transaction margins.

The role emphasizes ownership, collaboration with internal teams, and the use of AI-powered tools to surface growth signals. A hybrid work pattern and competitive compensation are offered.

Qualifications

• 3+ years relevant experience and a Bachelor’s degree OR equivalent combination of education and experience.
• 5+ years of relevant experience and a Bachelor's degree
• Experience owning high-value or strategic customer relationships is a plus.

Responsibilities

• Act as the single point of contact for merchants and own commercial outcomes end to end.
• Use AI-powered tools to surface growth, cross-sell and risk signals.
• Maintain pipeline, forecast and portfolio health reporting.

Education

Bachelor's degree

Job description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Small businesses are the engine of local economies everywhere — and PayPal's SMB team helps them compete on a bigger stage. As an AM1, you'll own the end-to-end commercial relationship for a portfolio of around 80 of our higher-value SMB merchants, proactively identifying opportunities to deepen relationships, expand product adoption and solve merchant needs to protect and grow transaction margin. It's a role for someone who wants real ownership — from spotting the next growth opportunity to working through the merchant problem that doesn't have a playbook yet.

Job Description:

Essential Responsibilities:

• Collaborate internally to influence process quality and efficiency.


• Determine appropriate actions and consider alternative solutions.


• Acquire, manage, and expand relationships with small and medium-sized merchants.


• Use analytical skills and judgment to recommend best solutions.


• Influence through defined processes and procedures.

Minimum Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

What You'll Do

• Act as the single point of contact for your merchants, owning commercial outcomes end to end.


• Use AI-powered tools to surface growth, cross-sell and risk signals across your portfolio.


• Keep your pipeline, forecast and portfolio health reporting sharp, and share what works with less experienced AM colleagues.


• Pull in the right internal teams to resolve merchant needs, and make the call when the standard process isn't enough.

What You'll Bring — Minimum Qualifications

• 5+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.


• A track record of owning high-value or strategic customer relationships and the commercial outcomes that come with them.

Core Capabilities We're Looking For

• Quantifiable examples of retaining and growing a complex book of business through cross-sell, upsell or wallet-share growth.


• Comfortable using AI or commercial data to rank opportunities, focus your time, and step in early on churn or decline risk.


• A problem-solver who works beyond standard playbooks, weighing alternatives to reach commercially sound outcomes on ambiguous merchant issues.


• A strong internal operator who mobilises partners across the business, keeps account plans and forecasts sharp, and reliably closes out actions.

Subsidiary:

PayPal

Travel Percent:

0The pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay, including base pay and total target cash (base pay plus sales incentive compensation), for this role by location is:

Primary Location | Pay Range:

Milan, Milano: Base Pay: (€43,200.00 - €62,040.00 Annually) Total Target Cash: (€72,000.00 - €103,400.00 Annually)

Additional Location(s) | Pay Range:

No other locations are assigned to this requisition currently.

Details about the sales incentive structure will be provided during the hiring process, consistent with applicable laws.

Additional compensation for this role may include equity or other incentive compensation, as applicable.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.