Senior Account Manager Milan

DELIVEROO; Varese; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Deliveroo is seeking a City Manager in Varese to lead commercial relationships with restaurant partners. As a key figure in driving local growth, you'll leverage data insights and manage key accounts while embodying the Deliveroo brand in your city. This position involves strategic planning and execution, aiming for significant impact in a fast-growing environment.

Servizi

Free Deliveroo Plus subscription

Flexible working hours and location flexibility

Competitive Parental Leave Policy

Annual leave and public holidays

Wellbeing Allowance

Headspace membership

Competenze

• 4 years of experience in account/relationship management, sales, or strategy roles.
• Strong results and target-oriented mindset.
• Business understanding and P&L management capabilities.

Mansioni

• Build relationships with restaurant partners to improve propositions.
• Draw insights from data for neighborhood growth.
• Own the P&L and influence key performance indicators.

Conoscenze

Account Management

Relationship Building

Data-Driven Decision Making

Sales Strategy

Descrizione del lavoro

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The Team

Italy is one of the key focus territories for Deliveroo and is at the forefront of strategic, commercial and operational innovation. Functions include commercial, operations and marketing, and teams in Italy partner closely with global functions such as product, technology and consumer to deliver results for our customers.

Regional teams in Italy present one of the biggest growth opportunities available to Deliveroo and we are building a team of commercially savvy, entrepreneurial and ambitious individuals to help us fulfil our potential.

The role

Reporting directly to the Regional Manager, the City Manager is a rare opportunity to become an important member of the Italian Commercial team.

You'll build relationships with our restaurant partners in your area, improving our proposition for customers and identifying ways to continue our fast growth.

This is an excellent role for someone who enjoys building relationships and drawing insights from data to guide growth.

What you'll do :

Be the local expert for your city (Or cities) . This means knowing the restaurant industry inside and out, and being the face of Deliveroo in the area.

Draw insights from data to improve our customer proposition neighbourhood by neighbourhood

Account management (where needed) for top restaurant partners in the area, leading and Shadowing negotiations and optimising partner performance on the Deliveroo platform for growth

Coordinate and drive the account manager (if any) for the local area to grow local hero brands

Design and follow through city signing up strategy and ensure proper execution setting them up for success

Own the City / Cities p&L with a proper understanding of the kpi’s and the capability to influence the most relevant ones

Map out the local sales strategy, identifying the most important value proposition gaps to close and areas to focus on.

Understand and improve our customer offering in the area through acquiring / having local knowledge. This will involve improving our selection, optimising restaurant operations, and working on the area's strategy plan alongside a Regional Manager, operations and account management teams

management team

Maximise the potential of marketing opportunities in the area by encouraging restaurant participation

Requirements :

4 years of proven experience in account / relationship management, sales or strategy roles

Results and target-oriented

P&L understanding and management

Business understanding and data driven

A mixture of field based (2-3 days per week) and office / home working

Relationship-building and communication skills whether face-to-face, through phone or email

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

A competitive and comprehensive compensation and benefits package

Food

• Free Deliveroo Plus subscription (or equivalent)
• While this varies by country, you’re likely to have monthly team lunches and, if you are in the office, frequent opportunities to try new foods

2 Work Life

• Flexible working hours and location flexibility
• Competitive Parental Leave Policy
• Work-from-home kit
• Employee Assistance Programme
• Roolearn platform, giving you access to content from leading L&D providers
• Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more

3 Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location
• Every employee is eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success

4 Equity

• We award equity to our senior employees, giving them ownership in Deliveroo and a share in our success
• Headspace membership
• Gym or fitness membership
• Private medical, medical subsidy or Wellbeing Allowance, dependent upon location

6 Time to recharge

• Annual leave and public holidays (increases with tenure)
• One paid day off each year to volunteer or support a charity of your choice

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