Seller Engagement Manager

Alibaba; Milano; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading e-commerce platform is seeking a Seller Engagement and Education Specialist in Milan to develop educational content and strategies that empower Italian sellers. The ideal candidate will have over 5 years of experience in client education, a strong understanding of the Italian market, and excellent communication skills. Join us to make a significant impact on our sellers' success in Italy.

Competenze

• 5+ years of relevant work experience in content creation or client education.
• Familiarity with the Italian market.
• Experience with CRM analysis in commercial sectors.

Mansioni

• Establish communication and educational materials for sellers.
• Develop effective seller communication & training approaches.
• Analyze seller needs and provide tailored solutions.

Conoscenze

Fluent in Italian

Fluent in English

Excellent communication and negotiation skills

Strong business acumen

Team player

Formazione

Bachelor's degree in Business, Marketing, or related field

Descrizione del lavoro

Join Alibaba Group and Make an Impact on Italy’s E-commerce Landscape!

Are you ready to drive growth and success for our customers on one of the world’s most dynamic e-commerce platforms?

Alibaba Group is seeking a passionate and results-driven Seller Engagement and Education Specialist to play a pivotal role in shaping the future of our platform.

Why This Role is Exciting : As a Seller Engagement and Education Specialist , you will be at the heart of Alibaba’s mission to revolutionize the e-commerce experience. You will play a crucial role in designing educational content and communication strategies to help Italian sellers not only understand how our platform works, but also how to grow their business within our ecosystem. You will collaborate with various internal teams to improve our platform based on seller feedback, ensuring that out marketplace in Italy is always evolving to meet their needs.

Key responsibilities :

• Responsible for establishing communication and educational materials for sellers in Italy to guide sellers quickly understand platform mechanisms and how to grow business on our platform.
• Develop and implement effective seller communication & training approaches to promote platform engagement
• Analyze seller needs, provide tailored solutions, and assist in resolving operational issues encountered by sellers via training and communication
• Collaborate with internal teams to drive product optimization aligning with seller requirements
• Conduct regular market analysis, stay informed about industry trends, and provide market insights and business recommendations to sellers.

Requirements :

Bachelor's degree or above in Business, Marketing, or a related field.

Fluent in Italian and English. Other languages as Chinese is a plus.

5+ years of relevant work experience, with a preference for experience in content creation or client education material development and CRM analysis in commercial sectors

Familiarity with the Italian market, with strong business acumen and market understanding.

Excellent communication and negotiation skills, capable of establishing effective relationships with sellers of various sizes via scalable communication ways.

Team player, able to coordinate resources across departments to drive project progress.

Application Process :

Ready to embark on this journey with us? PLEASE SEND US YOUR CV IN ENGLISH AND TELL US WHY YOU'RE A PERFFECT FIT!

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Analyst, Business Development, and Training

Industries

Internet Marketplace Platforms

Referrals increase your chances of interviewing at Alibaba Group by 2x

Get notified about new Engagement Manager jobs in Milan, Lombardy, Italy .

Strategic Project Manager – Office of the Chief of Staff

Principal Engagement Manager, Deployment Success Management

Senior Engagement Manager Workday Success Plan

STRATEGIC MARKETING PROJECT MANAGER - USA

Agrate Brianza, Lombardy, Italy 2 weeks ago

BOTTEGA VENETA Global Client Engagement Director

Customer Success Manager, Enterprise (Bilingual - English / Italian)

Customer Success Manager (CSM) - SAP Academy for Customer Success - Italy (Hybrid)

Senior Clinical Project Manager ASSUNZIONE 70k RAL

Customer Success Manager (CSM) - SAP Academy for Customer Success - Italy (Hybrid)

Senior Customer Success Manager, Mulesoft / API Solutions

Manager in Training - ( HORIZONS Retail Program)

Service Project Manager and Sales Support

Nova Milanese, Lombardy, Italy 4 days ago

Freelance Junior Marketing Project Manager (Italian & English)

Strategic Project Manager – Insurance Office

General Manager (fast-track Leadership Program)

Employee Relations Manager, EU EXR Risk, Project & Compliance

Employee Relations Manager (12-month FTC), Europe Employee Relations EXR

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr