Secretary Ski School 2000

Val Gardena; Italia; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Lodging near work

Daily lunch

Job summary

A ski school in Italy is seeking a secretary to manage all office and rental activities, book lessons, handle payments, and confirm reservations.

You will answer phones, respond to emails, write invoices, arrange shuttles, upsell services, and keep instructors informed of changes. Italian and English are required; German is a plus. The role offers lodging near the workplace and a daily lunch, with a six-day workweek from 8:00 to 19:00.

Responsibilities

• Sell lesson hours (in person or by phone/email)
• Manage bookings and appointments, notify instructors of changes
• Check payments, down payments, balances; make invoices to agencies
• Answer phone calls for school and rentals; respond to customer inquiries
• Respond to emails; know locations where ski lessons are conducted
• Advise and listen to customers; upsell services
• Arrange shuttles for ski lessons and optimize schedules
• For rentals: collect basic information and check reservations online
• Write emails for requests; coordinate with hotels for shuttle pickups
• Use the system to process cash transactions

Job description

The job of a ski school secretary corresponds in managing all the activities of the school and rental.

In a practical sense, selling the hours of lessons (personally if one enters the office, by phone, by mail), deciding and arranging the appointment, notifying the instructor (if it is in the day or if there are changes in reservations already made).

Check payments, down payments, balances.

Make invoices to agencies.

Answer the phone, both for school and for hire. For the school it can be a customer asking for any ti bit of information, or an innkeeper asking for information and teachers asking for info or to bump hours into the schedule.

Responding to emails.

Knowing the places where ski lessons are conducted.

Advising the customer.

Listening to the customer.

Upsell.

Arrange shuttles for ski lessons, understand if yes, if no, or better said how to arrange to improve service, wait times, expenses.

For rentals you need to know the basic information.

Write emails of any requests.

Check, print reservations online.

If calling a hotel for shuttle arrange it. Go pick up customer i hotels, ask how many people, what hotel and report back on how soon they arrive.

Use the program to make cash.

What you already need to know:

Language skills of Italian and English at a good level, and even better if there was a good knowledge of a third language (German very good). Plus a knowledge of Pc in the sense of knowing how to type and use a keyboard. Have a proactive approach of communicating information and in selling. Italian, English and possibly German or other language is spoken in interviews.

What we teach:

We teach our management program, our way of working, our organization, Excel if there is a need, checkout, and all information that pertains to the job.

What we offer:

In addition to a salary we offer if there is a need lodging (close to the work location so car would not be needed), a board (lunch).

Working hours:

6 working days a week, with a 1-hour lunch break. Hours from 8:00 am to 7:00 pm. The day off will be done between Tuesday and Thursday.

Who we are looking for

We are looking for people who are willing to work. Who can work in a team and willing to help each other. Open character to learn new knowledge and new work experience. Ability to work for some periods/hours under stress and in confusion.