Field Application Specialist, Real-time PCR
Italy - Remote / Field
- Field Application Specialist,
- Real-time PCR
Based in Rome, IT
Key Responsibilities
- Perform product demonstrations at customer or company sites.
- Prepare and present seminars to diverse audiences.
- Solve customer escalations effectively through in-depth troubleshooting.
- Continuously update scientific knowledge to support customers, sales, and service on the leading edge of technology.
- Communicate effectively within the team to enhance collective knowledge.
- Support the Service & Support organization in achieving regional training and service contract sales targets through customer interaction and relations.
- Support sales in achieving regional sales targets by delivering product-specific pre- and post-sales customer support activities.
Experience / Qualifications / Qualities
- Knowledge and skills acquired through MSc and/or PhD in Biology, Microbiology, Biochemistry, or related scientific fields.
- Mandatory experience in the field of Real-time PCR; experience in Capillary Electrophoresis is highly desirable.
- Team player capable of effectively integrating internal and field-based activities across functions to support customer requirements.
- Ability to prioritize multiple internal and external stakeholder requirements in a dynamic environment and manage time effectively.
- Experience in presenting technical materials in written and verbal formats.
- Ability to read, analyze, and interpret scientific and technical journals.
- Strong troubleshooting skills for technical problems.
- Excellent data analysis and manipulation skills.
- Customer-oriented with empathy to understand customer concerns.
- Customer-facing experience is an asset, with good commercial insight and attitude.
- Excellent communication skills for interacting with diverse internal and external contacts.
- Independent, self-driven personality.
- Fluent in English.
- Willing to travel 25-75% of the time (variable).
- Clean driver’s license.