Schools & College Co-ordinator

Interski; Rimini; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A ski holiday company is seeking Schools & College Co-ordinators for their resorts in Italy. You will handle client arrivals, provide exceptional service, and work closely with party leaders and students. The role requires excellent communication skills, a passion for skiing, and the ability to problem-solve effectively. Accommodation and meals are provided, along with other competitive benefits.

Servizi

Contribution towards travel expenses

Training programme

Accommodation

Meals during the season

Uniform provided

Lift Pass

Insurance and medical coverage

Team Engagement Programme

Competitive wages

Competenze

• Criminal Record Disclosure / DBS / Police Check is essential.
• Over 21 years old is desirable.
• Driver’s licence & willingness to drive manual vehicles is desirable.
• Fluent in English is essential.
• Willingness to learn Italian / French is desirable.

Mansioni

• Welcoming clients to resort.
• Ensuring a smooth hotel check in procedure.
• Allocation of rental wear.
• Delivering welcome meetings.
• Troubleshooting issues.
• Ensuring smooth departure process.
• Providing excellent customer care.

Conoscenze

Exceptional level of service and face to face customer care

Excellent communication & organisational skills

Flexible and adaptable to changes

Proactive problem solving

Ability to remain calm under pressure

Team player

Passionate about skiing and/or snowboarding

Descrizione del lavoro

Our Schools & College Co-ordinators are the first point of contact for a Schools & College group upon their arrival in resort and are invaluable to the overall running of their programme, liaising between party leaders, coach drivers and suppliers.

The arrivals day is a busy but pivotal day – it’s time to welcome the clients, get them kitted out with their equipment and rental wear, get them fed and checked into their hotel, deliver a party leader welcome meeting and a group welcome meeting to ensure everyone knows what is going on for their week in resort.

On most occasions you would be based in the hotel with the clients, and you will take all of your meals with the group. On a daily basis you will assist with the collection and drop off of equipment, be at snowsports check out (morning) and check in (afternoons) and you will be hosting the après ski event (activities range from bowling, ice skating, tubing, karaoke, quiz, bingo, disco, pizza night & snowsports school presentation etc).

Our Schools & College Co-ordinators need to be friendly and engage with their group, you should get to know the party leader, staff, and students. You will need to provide an exceptional level of service and face-to-face customer care, be proactive, show plenty of initiative, and assist in resolving any issues that may arise whilst in resort.

Our Schools & College Co-ordinators are required to work in different hotels on a week to week basis plus requirements to work in different resorts within the Aosta Valley and possibly beyond. On some weeks over the course of the season there will be a requirement to adopt different roles within the resort team as operationally required.

Given the seasonal nature of the role, team members are expected to work up to a five-month period with one scheduled day off per week. The workdays can be long and physically demanding, often in varying weather conditions. As such, we value individuals who demonstrate resilience, a positive mindset, and a proactive approach to maintaining their mental and physical wellbeing throughout the season.

KEY RESPONSIBILITIES

• Welcoming clients to resort
• Ensuring a smooth hotel check in procedure
• Allocation of rental wear (ski jacket and ski trousers)
• Delivering a party leader and group welcome meeting
• Troubleshooting and finding solutions to any issues that arise during the week
• Ensuring a smooth departure process (preparing for check out, understanding shower arrangements for after skiing on the final day, early departure meals etc)
• Providing 10 / 10 customer care from the moment the clients arrive in resort until the moment they leave resort

SKILLS

Exceptional level of service and face to face customer care

Excellent communication & organisational skills

Flexible and adaptable to changes

Proactive, use your initiative and have the ability to problem solve

Ability to remain calm under pressure

A team player

Passionate about skiing and / or snowboarding

REQUIREMENTS

Criminal Record Disclosure / DBS / Police Check - ESSENTIAL

Over 21 years old – DESIRABLE

Driver’s licence & willingness to drive manual vehicles in resort (2-seater / 5-seater / 9-seater) – DESIRABLE

Fluent in English - ESSENTIAL

Willingness to learn Italian / French (Aosta Valley) – DESIRABLE

CONTRACTOR PACKAGE

Contribution towards travel expenses at the start and end of the contract

Training programme delivered at the start of the contract

Accommodation (shared rooms in a hotel or apartment)

Meals (lunch provided during the season and meals such as dinner and breakfast when with clients, Sunday evening until Friday evening

Uniform (ski jacket, ski trousers, gilet and polo tops)

Lift Pass

Aosta / Pila team members will receive a season pass for Pila, Crevacol & Cogne

La Thuile team members will receive a season pass for La Thuile & La Rosiere

If required to work in another resort, a daily or 5-day lift pass will be provided

Equipment (skis / poles / boards / boots if required)

Insurance (travel, medical and public liability)

One day off per week

Pre-agreed time off during the season (non-peak weeks only)

Team Engagement Programme (contractor of the month and social events)

Competitive wages of £1000.00 pcm working on a contractor basis

NUMBER OF ROLES REQUIRED WHERE YOU CAN DO THIS ROLE

Our full-time Schools & College co-ordinators are contracted to work in the Aosta Valley, Italy and work carried out in Aosta, Pila, Courmayeur, La Thuile & Gressoney, with a willingness to work in other resorts in Italy, Andorra or Spain due to operational requirements if required.

The Holidays Co-ordinators are the face of Interski, assisting with the smooth organisation and delivery of the Ski Holidays market (adults’ groups, families, solo travellers & corporate groups) in La Thuile & Courmayeur.

The Holidays Supervisor is the face of Interski, assisting with the smooth organisation of the Ski Holidays market across all resorts (Aosta / Pila, Courmayeur and La Thuile) and delivery of the Ski Holidays market (adults’ groups, families, solo travellers & corporate groups) in Aosta / Pila.

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