Schools & College Co-ordinator

Interski; La Spezia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Interski seeks Schools & College Co-ordinators for ski holiday management in Aosta Valley. The role includes greeting clients, managing logistics, delivering information sessions, and ensuring customer satisfaction during their stay. Applicants must be proactive, adaptable, and passionate about winter sports, with a strong focus on exceptional service.

Servizi

Contribution towards travel expenses

Meals provided during the season

Accommodation (shared rooms)

Uniform provided

Lift Pass for local resorts

Insurance (medical and liability)

Team Engagement Programme

One day off per week

Competenze

• Must have a valid Criminal Record Disclosure.
• Experience in customer service is essential.
• Fluency in English; knowledge of Italian/French desirable.

Mansioni

• Welcome clients and facilitate hotel check-in.
• Coordinate equipment rental and troubleshooting.
• Provide exceptional service throughout vacation.

Conoscenze

Exceptional customer care

Excellent communication

Flexible and adaptable

Proactive problem solver

Calm under pressure

Team player

Passionate about skiing/snowboarding

Formazione

Criminal Record Disclosure / DBS / Police Check

Fluent in English

Descrizione del lavoro

Our Schools & College Co-ordinators are the first point of contact for a Schools & College group upon their arrival in resort and are invaluable to the overall running of their programme, liaising between party leaders, coach drivers and suppliers.

The arrivals day is a busy but pivotal day – it’s time to welcome the clients, get them kitted out with their equipment and rental wear, get them fed and checked into their hotel, deliver a party leader welcome meeting and a group welcome meeting to ensure everyone knows what is going on for their week in resort.

On most occasions you would be based in the hotel with the clients, and you will take all of your meals with the group. On a daily basis you will assist with the collection and drop off of equipment, be at snowsports check out (morning) and check in (afternoons) and you will be hosting the après ski event (activities range from bowling, ice skating, tubing, karaoke, quiz, bingo, disco, pizza night & snowsports school presentation etc).

Our Schools & College Co-ordinators need to be friendly and engage with their group, you should get to know the party leader, staff, and students. You will need to provide an exceptional level of service and face-to-face customer care, be proactive, show plenty of initiative, and assist in resolving any issues that may arise whilst in resort.

Our Schools & College Co-ordinators are required to work in different hotels on a week to week basis plus requirements to work in different resorts within the Aosta Valley and possibly beyond. On some weeks over the course of the season there will be a requirement to adopt different roles within the resort team as operationally required.

Given the seasonal nature of the role, team members are expected to work up to a five-month period with one scheduled day off per week. The workdays can be long and physically demanding, often in varying weather conditions. As such, we value individuals who demonstrate resilience, a positive mindset, and a proactive approach to maintaining their mental and physical wellbeing throughout the season.

KEY RESPONSIBILITIES

• Welcoming clients to resort
• Ensuring a smooth hotel check in procedure
• Allocation of rental wear (ski jacket and ski trousers)
• Delivering a party leader and group welcome meeting
• Troubleshooting and finding solutions to any issues that arise during the week
• Ensuring a smooth departure process (preparing for check out, understanding shower arrangements for after skiing on the final day, early departure meals etc)
• Providing 10 / 10 customer care from the moment the clients arrive in resort until the moment they leave resort

SKILLS

• Exceptional level of service and face to face customer care
• Excellent communication & organisational skills
• Flexible and adaptable to changes
• Proactive, use your initiative and have the ability to problem solve
• Ability to remain calm under pressure
• A team player
• Passionate about skiing and / or snowboarding

REQUIREMENTS

• Criminal Record Disclosure / DBS / Police Check - ESSENTIAL
• Over 21 years old – DESIRABLE
• Driver’s licence & willingness to drive manual vehicles in resort (2-seater / 5-seater / 9-seater) – DESIRABLE
• Fluent in English - ESSENTIAL
• Willingness to learn Italian / French (Aosta Valley) – DESIRABLE

CONTRACTOR PACKAGE

• Contribution towards travel expenses at the start and end of the contract
• Training programme delivered at the start of the contract
• Accommodation (shared rooms in a hotel or apartment)
• Meals (lunch provided during the season and meals such as dinner and breakfast when with clients, Sunday evening until Friday evening
• Uniform (ski jacket, ski trousers, gilet and polo tops)
• Lift Pass
• Aosta / Pila team members will receive a season pass for Pila, Crevacol & Cogne
• La Thuile team members will receive a season pass for La Thuile & La Rosiere
• If required to work in another resort, a daily or 5-day lift pass will be provided
• Equipment (skis / poles / boards / boots if required)
• Insurance (travel, medical and public liability)
• One day off per week
• Pre-agreed time off during the season (non-peak weeks only)
• Team Engagement Programme (contractor of the month and social events)
• Competitive wages of £1000.00 pcm working on a contractor basis

NUMBER OF ROLES REQUIRED WHERE YOU CAN DO THIS ROLE

Our full-time Schools & College co-ordinators are contracted to work in the Aosta Valley, Italy and work carried out in Aosta, Pila, Courmayeur, La Thuile & Gressoney, with a willingness to work in other resorts in Italy, Andorra or Spain due to operational requirements if required.

The Holidays Co-ordinators are the face of Interski, assisting with the smooth organisation and delivery of the Ski Holidays market (adults’ groups, families, solo travellers & corporate groups) in La Thuile & Courmayeur.

The Holidays Supervisor is the face of Interski, assisting with the smooth organisation of the Ski Holidays market across all resorts (Aosta / Pila, Courmayeur and La Thuile) and delivery of the Ski Holidays market (adults’ groups, families, solo travellers & corporate groups) in Aosta / Pila.

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