SAP SUPPORT IBP

Experteer Italy; Torino; Ibrido; EUR 35.000 - 65.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking an SAP Support professional to join their dynamic team. This role involves supporting the SAP IBP module and ensuring the reliability of SAP services. You'll work closely with various teams to troubleshoot issues, manage incidents, and assist business users in gathering requirements. The company promotes a flexible working environment with opportunities for professional growth and development. If you thrive in a challenging and inspiring atmosphere, this position offers the perfect blend of responsibility and innovation.

Servizi

Co-working space in downtown Turin

Flexible time and one day-off per month

Company restaurant

Technical and soft training

Job Rotation

Competenze

• Master's degree in relevant fields is required.
• Experience with SAP IBP module and RTI integration is essential.

Mansioni

• Provide support for SAP IBP-DP & IBP-RS, troubleshoot issues.
• Manage incidents and ensure timely resolution with teams.
• Prepare functional specifications and support user acceptance.

Conoscenze

SAP IBP module configuration

RTI integration

ABAP language

Service Management

Interpersonal skills

Problem solving

Team working

Fluency in English

Formazione

Master Degree in Computer Science Engineering

Master Degree in Telecommunication Engineering

Master Degree in Management Engineering

Master Degree in Computer Science

Descrizione del lavoro

Job Responsibilities

SAP Support will be part of the E-Services organization, a De'Longhi Group Company that offers 360 IT Services to the De'Longhi Group and to third part Clients.

We are open to considering a smart working placement with a foothold at our new coworking space in downtown Turin, or a placement at our Treviso HQ.

In the Application team, reporting to the SAP Support Manager, he/she will have a responsibility in the AMS field (Assistance Maintenance Service).

Main Responsibilities:

1. Providing support for SAP IBP-DP & IBP-RS, troubleshoot and resolve issues & requests within targeted SLA;
2. Act as point of contact to analyze and fix application and system issues, ensuring SAP services are available and reliable to meet business expectation;
3. Manages incidents reported by user and follow-up promptly;
4. Working closely with different teams (ex: basis, Abap, functional) to ensure issues and requests are addressed timely;
5. Assist business users in gathering requirement and preparation of Change Request application;
6. Prepare functional specification and carry out necessary review with business and functional team;
7. Carry out Unit Test, System Integration Test, and its related documentation;
8. Support user in carrying out User Acceptance;
9. Participate in deployment to production and post deployment support;
10. Update system documentation and training documents/user manual;
11. Provide training to users;
12. Prepare internal presentation and proposal whenever necessary.

Job Profile

Qualifications:

1. Master Degree in Computer Science Engineering, Telecommunication Engineering, Management Engineering or Computer Science
2. Relevant experience of IBP module and RTI integration in a Company and/or in a consulting firm.

Skills:

1. Experienced SAP IBP module configuration skill and RTI integration
2. Understanding of ABAP language;
3. Service Management;
4. Organization;
5. Process Management;
6. Good interpersonal and communication skills;
7. Ability to work independently on assigned projects and activities with agreed deadlines;
8. Flexibility, curiosity and willingness to be involved in a challenging, dynamic and inspiring environment;
9. Problem solving;
10. Team working;
11. Fluent in English;
12. Availability to travel in Italy and abroad.

Benefits:

1. We have just opened a co-working space in downtown Turin: the ideal space for those who live nearby and want to combine smart working with conviviality
2. Flexible time and one day-off per month
3. Company restaurant
4. Technical and soft training
5. Job Rotation

We are an Equal Opportunity Employer, we reject and condemn any form of discrimination including discrimination based on age, gender, sexual orientation, health, race, nationality, cultural background, political opinions and religious beliefs, and membership of associations and trade unions.

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