SAP BASIS & HANA Account Manager - Italian Speaker

JR Italy; Vicenza; Remoto; EUR 50.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading global tech company is seeking a Digital Customer Engagement Manager to enhance their SAP projects. This role involves managing customer onboarding, project delivery, and ensuring technical support while working within a diverse and innovative team.

Servizi

Focus on employee growth and development

Comprehensive benefits and recognition

Flexible remote work

Competenze

• Minimum 5 years in SAP Basis with expertise in SAP HANA.
• Experience in SAP Upgrade & Migration (OS/DB) required.
• 2+ years cloud experience necessary.

Mansioni

• Support customer onboarding to SAP Enterprise Cloud Services.
• Manage service delivery within scope, budget, and timeline.
• Engage with SAP stakeholders to ensure customer success.

Conoscenze

SAP Basis

SAP HANA

Cloud platforms

Italian language proficiency

English proficiency

Descrizione del lavoro

Social network you want to login/join with:

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Client:

HCLTech

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

434001415854096384337113

Job Views:

1

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, a leading global tech company with over 225,000 employees across 60 countries, specializing in Digital, Engineering, and Cloud.

Our diverse and passionate team is dedicated to excellence and innovation. We are seeking a talented Digital Customer Engagement Manager to join us and impact our SAP projects.

Your Role & Responsibilities

As a Digital Customer Engagement Manager, you will focus on:

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
• Managing service/project delivery within scope, budget, and timeline
• Supporting critical customer situations and de-escalations
• Collaborating with SAP teams and support to resolve issues
• Participating in customer release and maintenance activities
• Supporting technical requirements and problem management
• Engaging with SAP stakeholders to ensure customer success
• Reviewing account status and transition needs
• Ensuring systematic onboarding and continuous knowledge transfer

Qualifications & Experience

Required technical skills:

• Minimum 5 years in SAP Basis with expertise in SAP HANA
• Experience in SAP Upgrade & Migration (OS/DB)
• Experience with SaaS integrations (Ariba, Salesforce, C4S) a plus
• Hands-on experience with cloud platforms (AWS/Azure/GCP)
• Italian language proficiency (C2 or native)
• English proficiency (B2 or above)

Work experience:

• 5-6 years in multinational IT companies
• 5 years in SAP S/4HANA
• 2+ years cloud experience

Why Us

• Rapidly growing global tech company with diverse teams
• Global work environment and flexible remote work
• Focus on employee growth and development
• Comprehensive benefits and recognition

Equality & Opportunity

We are committed to equal employment opportunities, embracing diversity across 165 nationalities, and ensuring a respectful, inclusive workplace for all.