SAP BASIS & HANA Account Manager - Italian Speaker

JR Italy; Verona; Remoto; EUR 50.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading global tech company seeks a Digital Customer Engagement Manager to facilitate customer onboarding for SAP Enterprise Cloud Services. This role involves managing project delivery, overseeing system transitions, and ensuring effective communication with SAP stakeholders. Ideal candidates will possess significant SAP experience, strong problem-solving skills, and be proficient in Italian and English, with opportunities for international collaboration in a flexible work environment.

Servizi

Flexible work environment

Opportunities for international collaboration

Learning and career development programs

Comprehensive employee benefits

Competenze

• Minimum 5 years of SAP Basis expertise required.
• Proficiency in Italian (C2 or native) and English (B2 or higher).
• Experience in cloud environments and SAP migrations is essential.

Mansioni

• Manage service/project delivery to customers transitioning to SAP Enterprise Cloud Services.
• Ensure systematic onboarding and de-escalate critical customer situations.
• Liaise with SAP stakeholders for customer success and account transition.

Conoscenze

SAP Basis

HANA Database

Cloud Platforms

Problem Management

Customer Engagement

Technical Requirements Support

Strumenti

AWS

Azure

GCP

SAP S/4HANA

SaaS Products

Descrizione del lavoro

Client:

HCLTech

Location:

Not specified

Job Category:

Other

Job Opportunities:

-

EU Work Permit Required:

Yes

Job Reference:

43400141585409638433715

Job Views:

1

Posted:

17.06.2025

Expiry Date:

01.08.2025

Job Description:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, a fast-growing global tech company with over 225,000 employees across 60 countries, specializing in Digital, Engineering, and Cloud services.

We are looking for a talented and self-motivated Digital Customer Engagement Manager to join our team and help advance technological innovation.

Your Role & Responsibilities

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services
• Manage service/project delivery according to scope, budget, and milestones
• Assist in de-escalating critical customer situations
• Collaborate with Major Incident Management, SAP Customer Office, and SAP Product Support
• Participate in customer release and maintenance activities
• Support technical requirements throughout the customer lifecycle within SAP Enterprise
• Implement problem management and continuous improvement
• Liaise with SAP stakeholders to ensure customer success
• Review account status and analyze needs for account transition based on growth
• Ensure systematic onboarding and training documentation
• Enable continuous knowledge transfer sessions

Qualifications & Experience

• Minimum 5 years of SAP Basis expertise, with good understanding of HANA database
• Experience in SAP Upgrade & Migration (OS/DB) is mandatory
• Experience with SaaS products (e.g., Ariba, Salesforce, C4S) integration is a plus
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Italian language proficiency at C2 or native level
• English proficiency B2 or higher

Work Experience

• 5-6 years in multinational software/IT organizations
• 5 years of SAP S/4HANA knowledge
• At least 2 years of cloud experience

Why Us

• Global presence with diverse workforce
• Opportunities for international collaboration
• Flexible, virtual-first work environment
• Learning and career development programs
• Comprehensive employee benefits

Equality & Opportunity

We are committed to diversity and equal opportunity, welcoming applicants regardless of race, gender, age, or background.

Additional Notes

If you are not a passport holder of the country where the job is based, a work permit may be required. Please apply via the 'Apply now' button; do not share bank or payment details.