SAP BASIS & HANA Account Manager - Italian Speaker

HCLTech; Verona; Remoto; EUR 50.000 - 75.000; Tempo pieno

Descrizione del lavoro

A leading tech company is seeking a Digital Customer Engagement Manager to enhance customer onboarding and delivery for SAP Enterprise Cloud Services. This role involves collaboration across teams and requires extensive experience in SAP Basis and cloud platforms. Join a diverse workforce committed to growth and innovation.

Servizi

Flexible work environment

Learning and career development opportunities

Comprehensive benefits and recognition programs

Competenze

• Minimum 5 years of SAP Basis experience.
• Proficiency in Italian (C2 level) and English (B2 level).
• Hands-on experience with cloud platforms like AWS, Azure, or GCP.

Mansioni

• Support sales transitions and customer onboarding to SAP services.
• Orchestrate project delivery according to budget and milestones.
• Assist customers with technical requirements throughout their lifecycle.

Conoscenze

SAP Basis

SAP S/4HANA

HANA database

SaaS integration

Cloud platforms

Technical problem management

Customer onboarding

Knowledge transfer

Descrizione del lavoro

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud services to drive progress.

Our diverse, creative, and passionate team strives for excellence, and we support their growth to help them reach their full potential.

We are seeking a talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

The Digital Customer Engagement Manager will focus on:

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services.
• Orchestrating service and project delivery according to scope, budget, and milestones.
• Supporting de-escalations of critical customer situations
• Collaborating with Major Incident Management, SAP Customer Office, and SAP Product Support.
• Contributing to customer release and maintenance activities
• Assisting customers with technical requirements throughout their lifecycle within SAP Enterprise.
• Executing problem management and continuous improvement.
• Liaising with SAP stakeholders to ensure customer success.
• Reviewing account status and analyzing transitions based on growth.
• Ensuring systematic onboarding and continuous knowledge transfer sessions.

Qualifications & Experience

• Minimum 5 years of SAP Basis experience, with expertise in SAP S/4HANA.
• Hands-on experience with HANA database, SAP Upgrade & Migration (OS/DB).
• Experience with SaaS products (Ariba, Salesforce, C4S) integration is a plus.
• Experience with cloud platforms (AWS, Azure, GCP).
• Italian at native or C2 level; English at B2 level or above.

Work Experience

• 5-6 years in multinational software/IT organizations.
• Specific experience in SAP Basis and S/4HANA.
• Cloud knowledge through Solution Management, Consulting, or Delivery.

Why Us

• Fast-growing global tech company with offices in over 50 countries and 225,000 employees.
• Highly diverse workforce representing 165 nationalities.
• Opportunity to collaborate worldwide in a flexible, virtual-first environment.
• Committed to your growth with learning and career development.
• Comprehensive benefits and recognition programs.

Equality & Opportunity for All

We are an equal opportunity employer, committed to diversity and inclusion, providing fair employment opportunities regardless of race, religion, sex, age, or other protected categories.