Sap Basis & Hana Account Manager - Italian Speaker

Buscojobs; Veneto; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading tech company seeks a Digital Customer Engagement Manager to enhance customer onboarding and service delivery for SAP Enterprise Cloud Services. Candidates should have strong SAP experience, cloud knowledge, and proficiency in Italian and English, with effective collaboration skills.

Servizi

Comprehensive benefits package

Investment in employee growth

Work-life balance culture

Competenze

• Minimum 5 years of SAP Basis expertise.
• Hands-on experience with cloud platforms.
• Proficiency in Italian (C2) and English (B2+).

Mansioni

• Support customer onboarding to SAP Enterprise Cloud Services.
• Orchestrate service delivery per budget and milestones.
• Collaborate with SAP support teams for customer success.

Conoscenze

SAP Basis expertise

HANA database

Cloud platforms (AWS, Azure, GCP)

Language proficiency (Italian, English)

Descrizione del lavoro

Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud capabilities to drive progress.

Our diverse, creative, and passionate team raises the bar for excellence. We strive to help our employees find their spark and reach their full potential.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

The Digital Customer Engagement Manager will focus on:

• Supporting sales-to-delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services
• Orchestrating service and project delivery according to scope, budget, and milestones
• Supporting de-escalation of critical customer situations
• Collaborating with Major Incident Management, SAP Customer Office, and SAP Product Support teams
• Participating in customer release and maintenance activities
• Supporting customers on technical requirements throughout their lifecycle within SAP
• Executing problem management and continuous improvement initiatives
• Liaising with SAP stakeholders to ensure customer success
• Reviewing account status and analyzing transitions based on growth
• Ensuring systematic onboarding and continuous knowledge transfer sessions

Qualifications & Experience

Technical Skills:

• Minimum 5 years of SAP Basis expertise, with hands-on experience in HANA database
• Mandatory experience in SAP upgrade and migration (OS/DB)
• Experience with SaaS integrations (Ariba, Salesforce, C4C, etc.) is a plus
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Language proficiency: Italian (C2/native), English (B2+)

Work Experience:

• 5-6 years in multinational software/IT organizations
• At least 5 years of SAP Basis/S/4HANA knowledge
• 2+ years of cloud experience in solution management, consulting, or delivery

Why Us

• Fast-growing global company with offices in over 50 countries and 225,000 employees
• Highly diverse workforce with 165 nationalities
• Global collaboration opportunities
• Virtual-first work environment promoting work-life balance
• Investment in employee growth through learning and career development
• Comprehensive benefits package
• Certified great place to work and top employer in 17 countries

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, national origin, pregnancy, sexual orientation, disability, or veteran status, in accordance with applicable laws.