SAP BASIS & HANA Account Manager - Italian Speaker

HCLTech; Trieste/Trst; Remoto; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

HCLTech, a rapidly growing tech leader, seeks a Digital Customer Engagement Manager focused on SAP Enterprise Cloud Services. This role entails managing customer onboarding and service delivery, requiring extensive SAP and cloud expertise. The ideal candidate will thrive in a diverse, virtual-first environment and contribute to enhancing customer success through strategic collaboration.

Servizi

Global collaboration opportunities

Investment in employee growth and development

Flexible virtual-first work environment

Comprehensive benefits

Competenze

• Minimum 5 years of SAP Basis expertise and hands-on HANA experience.
• Experience with SaaS products like Ariba or Salesforce beneficial.
• Language skills in Italian (C2) and English (B2 or above).

Mansioni

• Manage the delivery and onboarding of customers to SAP Enterprise Cloud Services.
• Contribute to de-escalation of critical customer situations.
• Collaborate with stakeholders to support customer success.

Conoscenze

SAP Basis expertise

Cloud knowledge

Problem management

Customer success management

Continuous improvement

Descrizione del lavoro

Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud capabilities to drive progress.

Our diverse, creative, and passionate team strives for excellence, and we are committed to helping our employees reach their full potential.

We are seeking a talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.
• Manage overall service and project delivery according to scope, budget, and milestones.
• Assist in de-escalations of critical customer situations.
• Collaborate with Major Incident Management, SAP Customer Office, and Product Support to support critical situations.
• Participate in customer release and maintenance activities.
• Support customers on technical requirements throughout their lifecycle within SAP Enterprise.
• Execute and support problem management and continuous improvement.
• Liaise with SAP stakeholders, especially virtual customer success partners, to ensure customer success.
• Review account status and analyze if accounts need to be transitioned to other teams based on growth.
• Ensure systematic onboarding of associates with mandatory training documentation.
• Enable continuous knowledge transfer sessions on new topics and refresher trainings.

Qualifications & Experience

• Minimum 5 years of SAP Basis expertise, with hands-on experience in HANA database.
• Mandatory experience in SAP Upgrade & Migration (OS / DB).
• Experience with SaaS products like Ariba, Salesforce, C4S, etc., and their integration with SAP is a plus.
• Hands-on experience with cloud platforms such as AWS, Azure, or GCP.
• Language skills: Italian (C2 or native), English (B2 or above).
• 5-6 years of experience in multinational software/IT organizations.
• At least 5 years of SAP S/4HANA knowledge.
• 2+ years of cloud knowledge through solution management, consulting, or delivery program management.

Why Us

• One of the fastest-growing large tech companies with offices in over 50 countries and 225,000 employees.
• Extremely diverse workforce with 165 nationalities.
• Global collaboration opportunities.
• Virtual-first work environment promoting flexibility and work-life balance.
• Investment in employee growth through learning and career development.
• Comprehensive benefits and recognized as a great place to work in multiple countries.

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, national origin, disability, or other protected classifications, in accordance with applicable laws.