SAP BASIS & HANA Account Manager - Italian Speaker

JR Italy; Teramo; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading global tech company, HCLTech, is looking for a Digital Customer Engagement Manager to oversee SAP-focused projects. The ideal candidate will have significant experience in SAP environments, ensuring smooth customer transitions and project management. This remote position offers a flexible work environment and a chance to grow professionally in a multinational setting.

Servizi

Flexible, virtual-first work environment

Comprehensive employee benefits

Opportunities for career development

Competenze

• Minimum 5 years of experience in SAP-related roles.
• Experience in multinational IT organizations preferred.
• Specific knowledge of SAP S/4HANA and cloud technologies.

Mansioni

• Manage service/project delivery according to scope, budget, and milestones.
• Support customer onboarding and transitions to SAP Enterprise Cloud Services.
• Collaborate with teams on customer release and maintenance activities.

Conoscenze

Technical expertise in SAP Basis

Hands-on experience with HANA database

SAP Upgrade & Migration experience

Experience with SaaS integrations

Experience with cloud platforms

Fluent in Italian

Proficient in English

Descrizione del lavoro

Social network you want to login/join with:

Client:

HCLTech

Location:

Not specified

Job Category:

Other

EU work permit required:

Yes

Job Reference:

434001415854096384337168

Job Views:

1

Posted:

17.06.2025

Expiry Date:

01.08.2025

Job Description:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, a rapidly growing global tech company with over 225,000 employees across 60 countries, focused on Digital, Engineering, and Cloud solutions.

Our diverse and passionate team strives for excellence and innovation.

We are seeking a talented Digital Customer Engagement Manager to join our SAP-focused projects.

Your Role & Responsibilities

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.
• Manage service/project delivery according to scope, budget, and milestones.
• Assist in critical customer situation de-escalations.
• Collaborate with teams like Major Incident Management and SAP Product Support.
• Participate in customer release and maintenance activities.
• Support customers throughout their lifecycle within SAP Enterprise.
• Implement problem management and continuous improvement initiatives.
• Coordinate with SAP stakeholders to ensure customer success.
• Review account status and assess transitions based on growth and complexity.
• Facilitate onboarding and training for associates.

Qualifications & Experience

Technical expertise in SAP Basis with at least 5 years of experience, including:

• Hands-on experience with HANA database.
• Mandatory SAP Upgrade & Migration (OS/DB) experience.
• Experience with SaaS integrations (Ariba, Salesforce, C4S).
• Experience with cloud platforms like AWS, Azure, or GCP.
• Fluent in Italian (C2 or native) and proficient in English (B2+).

Work experience in multinational IT organizations, with specific SAP S/4HANA knowledge and cloud familiarity.

Why Us

• Global presence with 50+ countries and 225,000 employees.
• Diverse workforce with 165 nationalities.
• Global collaboration opportunities.
• Flexible, virtual-first work environment.
• Focus on growth, learning, and career development.
• Comprehensive employee benefits.
• Recognized as a great place to work in multiple countries.

Equality & Opportunity for All

We are committed to diversity and provide equal employment opportunities regardless of race, religion, sex, or other protected characteristics, in accordance with applicable laws.