SAP BASIS & HANA Account Manager - Italian Speaker

JR Italy; Siena; Remoto; EUR 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

A leading tech company is seeking a talented SAP BASIS & HANA Account Manager based in Siena. The successful candidate will support customer onboarding and ensure successful service delivery, leveraging their extensive SAP and cloud knowledge. With a virtual-first work environment, this role offers opportunities for career growth and contributions to vital SAP projects.

Servizi

Growth and career development opportunities

Comprehensive employee benefits

Virtual-first work environment with flexibility

Competenze

• Minimum 5 years of SAP Basis experience.
• Good understanding and hands-on experience with HANA database.
• Mandatory experience in SAP Upgrade & Migration (OS/DB).

Mansioni

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Manage service/project delivery according to scope, budget, and milestones.
• Collaborate with SAP teams in critical situations.

Conoscenze

SAP Basis

HANA

Problem Management

Cloud Platforms

Customer Engagement

Service Delivery

Descrizione del lavoro

Social network you want to login/join with:

SAP BASIS & HANA Account Manager - Italian Speaker, Siena

Client: HCLTech

Location: Siena

Job Category: Other

-

EU work permit required: Yes

Job Reference: 434001415854096384337159

Job Views: 1

Posted: 17.06.2025

Expiry Date: 01.08.2025

Job Description:

Visit www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries, leading in Digital, Engineering, and Cloud services.

Our diverse and passionate team strives for excellence and innovation. We are seeking a highly talented Digital Customer Engagement Manager to join our team and make a significant impact for our SAP project.

Your Role & Responsibilities

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services
• Manage service/project delivery according to scope, budget, and milestones
• Assist in de-escalating critical customer situations
• Collaborate with Major Incident Management, SAP Customer Office, and SAP Product Support in critical situations
• Participate in customer release and maintenance activities
• Support customers on technical requirements throughout their lifecycle within SAP
• Execute problem management and continuous improvement initiatives
• Liaise with SAP stakeholders to ensure customer success
• Review account status and analyze if accounts need to transition to other teams based on growth
• Ensure systematic onboarding of associates with mandatory training documentation
• Enable continuous knowledge transfer on new topics and refresher sessions

Qualifications & Experience

Technical skills required:

• Minimum 5 years of SAP Basis experience
• Good understanding and hands-on experience with HANA database
• Mandatory experience in SAP Upgrade & Migration (OS/DB)
• Experience with SaaS products (Ariba, Salesforce, C4S, etc.) integration is a plus
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Italian - C2 or Native Level
• English - B2 or above

Work Experience

• 5-6 years in multinational software/IT organizations
• At least 5 years of SAP S/4HANA knowledge
• 2+ years of cloud knowledge (Solution Management, Consulting, or Delivery)

Why Us

• Fast-growing global tech company with offices in 50+ countries and 225,000 employees
• Highly diverse with 165 nationalities
• Global collaboration opportunities
• Virtual-first work environment with flexibility
• Growth and career development opportunities
• Comprehensive employee benefits
• Certified great place to work and top employer in multiple countries

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, or other protected classifications, in accordance with applicable laws.