SAP BASIS & HANA Account Manager - Italian Speaker

JR Italy; Sassari; Remoto; EUR 50.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading technology company is seeking a self-motivated Digital Customer Engagement Manager to drive innovation in SAP projects. The role involves supporting customer onboarding, managing project delivery, and engaging with SAP stakeholders to ensure success. Candidates should have extensive experience in SAP Basis, including expertise in HANA databases, and cloud platforms. Join a global team emphasizing career growth and flexible working arrangements.

Servizi

Flexible, virtual-first work environment

Comprehensive employee benefits

Opportunities for international collaboration

Competenze

• Minimum 5 years in SAP Basis with HANA expertise.
• Experience with SAP Upgrade & Migration.
• Hands-on experience with cloud platforms.

Mansioni

• Manage service and project delivery according to scope and budget.
• Support onboarding and transitioning customers.
• Facilitate onboarding and training for associates.

Conoscenze

SAP Basis expertise

HANA database

SaaS integrations

Cloud platforms (AWS, Azure, GCP)

Italian proficiency

English proficiency

Descrizione del lavoro

Social network you want to login/join with:

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Client:

HCLTech

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

434001415854096384337166

Job Views:

1

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We specialize in Digital, Engineering, and Cloud solutions.

We are seeking a talented and self-motivated Digital Customer Engagement Manager to join our team and drive innovation in our SAP projects.

Your Role & Responsibilities

As a Digital Customer Engagement Manager, your responsibilities include:

• Supporting sales to delivery handover and customer onboarding with SAP Enterprise Cloud Services
• Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services
• Managing overall service and project delivery according to scope, budget, and milestones
• Supporting critical customer situations and de-escalations
• Collaborating with SAP teams and support for incident management
• Participating in customer release and maintenance activities
• Supporting technical requirements throughout the customer lifecycle
• Executing problem management and continuous improvement initiatives
• Engaging with SAP stakeholders to ensure customer success
• Reviewing account status and managing account transitions as needed
• Facilitating onboarding and training for associates

Qualifications & Experience

Required technical skills:

• Minimum 5 years in SAP Basis with expertise in HANA database
• Experience in SAP Upgrade & Migration (OS/DB)
• Experience with SaaS integrations (Ariba, Salesforce, C4S) is a plus
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Italian language proficiency (C2 or native)
• English proficiency (B2 or above)

Work experience:

• 5-6 years in multinational IT organizations
• 5 years in SAP S/4HANA
• At least 2 years in cloud solutions

Why Us

• Global presence with offices in over 50 countries and 225,000 employees
• Diverse workforce with 165 nationalities
• Opportunities for international collaboration
• Flexible, virtual-first work environment
• Focus on learning and career growth
• Comprehensive employee benefits
• Certified as a great place to work in multiple countries

Equality & Opportunity

We are committed to equal employment opportunities for all, regardless of race, religion, sex, age, or other protected classes, in accordance with applicable laws.