SAP BASIS & HANA Account Manager - Italian Speaker

JR Italy; Salerno; Remoto; EUR 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading tech company is looking for an SAP BASIS & HANA Account Manager in Salerno. The ideal candidate will support customer onboarding, manage project delivery, and engage with stakeholders. This position offers opportunities for remote work and professional growth within a global team.

Servizi

Opportunities for international collaboration

Comprehensive benefits package

Focus on employee growth and career development

Competenze

• Minimum 5 years of SAP Basis experience with HANA expertise.
• Experience with SAP migrations and upgrades.
• Fluent in Italian and proficient in English.

Mansioni

• Support sales-to-delivery handover and customer onboarding.
• Manage project delivery according to scope and budget.
• Provide ongoing technical support for SAP services.

Conoscenze

SAP Basis

HANA Database

Cloud Platforms

SaaS Products Integration

Incident Management

Customer Engagement

Descrizione del lavoro

Social network you want to login/join with:

SAP BASIS & HANA Account Manager - Italian Speaker, Salerno

Client:

HCLTech

Location:

Salerno, Italy

Job Category:

Other

EU work permit required:

Yes

Job Reference:

434001415854096384337149

Job Views:

1

Posted:

17.06.2025

Expiry Date:

01.08.2025

Job Description:

Visit www.hcltech.com for more information.

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries, specializing in Digital, Engineering, and Cloud services.

Our diverse and passionate team is dedicated to excellence and innovation. We are seeking a highly talented Digital Customer Engagement Manager to join our team and make a significant impact on our SAP projects.

Your Role & Responsibilities

• Supporting sales-to-delivery handover and customer onboarding for SAP Enterprise Cloud Services.
• Contributing to onboarding and transitioning customers to SAP Cloud Services.
• Managing the overall service and project delivery according to scope, budget, and milestones.
• Assisting in de-escalations of critical customer situations.
• Supporting incident management and coordination with SAP support teams.
• Participating in customer release and maintenance activities.
• Providing technical support throughout the customer lifecycle within SAP.
• Executing problem management and continuous improvement initiatives.
• Engaging with SAP stakeholders to ensure customer success.
• Reviewing account status and analyzing needs for account transition based on growth.
• Facilitating onboarding and training for new associates.
• Conducting knowledge transfer sessions on new topics and refresher trainings.

Qualifications & Experience

• Minimum 5 years of SAP Basis experience, with expertise in HANA database.
• Experience in SAP upgrades and migrations (OS/DB).
• Knowledge of SaaS products like Ariba, Salesforce, C4S, etc., and their integration with SAP.
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Fluent in Italian (C2 or native) and proficient in English (B2 or above).
• 5-6 years in multinational IT organizations, with SAP S/4HANA knowledge and cloud experience.

Why Us

• Global presence with offices in over 50 countries and 225,000 employees.
• Highly diverse workforce representing 165 nationalities.
• Opportunities for international collaboration and remote work.
• Focus on employee growth, learning, and career development.
• Comprehensive benefits and a positive, inclusive work environment.

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, or other protected classifications, in compliance with applicable laws.