SAP BASIS & HANA Account Manager - Italian Speaker

JR Italy; Pordenone; Remoto; EUR 40.000 - 65.000; Tempo pieno

Descrizione del lavoro

Une entreprise technologique mondiale recherche un 'SAP BASIS & HANA Account Manager' basé à Pordenone, parlant italien. Le poste exige une forte expérience en SAP et en solutions cloud, avec un accent sur le support à l'intégration et la gestion de comptes clients. Vous travaillerez dans un environnement axé sur la croissance des employés et le travail à distance.

Servizi

Environnement de travail flexible

Développement de carrière

Culture de travail positive

Diversité culturelle

Competenze

• Minimum 5 ans d'expérience SAP Basis.
• Expérience pratique avec la base de données HANA.
• Maîtrise de l'italien (C2) et de l'anglais (B2).

Mansioni

• Support à la livraison et à l'intégration des clients dans SAP.
• Gestion de la livraison des services selon le périmètre et le budget.
• Assistance dans les situations critiques des clients.

Conoscenze

SAP Basis

SAP HANA

Cloud platforms

SaaS integrations

Problem management

Descrizione del lavoro

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SAP BASIS & HANA Account Manager - Italian Speaker, Pordenone

Client: HCLTech

Location:

Job Category: Other

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EU work permit required: Yes

Job Reference:

434001415854096384337135

Job Views:

1

Posted:

17.06.2025

Expiry Date:

01.08.2025

Job Description:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud solutions.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join our team and make a significant impact for our SAP project.

Your Role & Responsibilities

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services
• Manage service/project delivery according to scope, budget, and milestones
• Assist in de-escalating critical customer situations
• Collaborate with Major Incident Management and SAP support teams in critical situations
• Participate in customer release and maintenance activities
• Assist customers with technical requirements throughout their lifecycle
• Support problem management and continuous improvement initiatives
• Coordinate with SAP stakeholders to ensure customer success
• Review account status and assess transition needs based on growth
• Facilitate onboarding of associates with training documentation
• Conduct delta knowledge transfer sessions and refresher trainings

Qualifications & Experience

Technical skills required:

• Minimum 5 years of SAP Basis experience
• Hands-on experience with HANA database
• Mandatory experience in SAP Upgrade & Migration (OS/DB)
• Experience with SaaS integrations (Ariba, Salesforce, C4C) is a plus
• Experience with cloud platforms (AWS, Azure, GCP)
• Italian language proficiency (C2 or native)
• English proficiency (B2 or above)

Work experience:

• 5-6 years in multinational software/IT organizations
• At least 5 years of SAP S/4HANA knowledge
• 2+ years of cloud knowledge in solution management, consulting, or delivery

Why Us

• Global presence with over 50 countries and 225,000 employees
• Highly diverse, with 165 nationalities represented
• Opportunities to work with international teams
• Remote-first work environment promoting flexibility
• Focus on employee growth and career development
• Comprehensive benefits and positive work culture

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, or other protected categories, in accordance with applicable laws.